Embarking on a journey to contribute my dynamic communication, impeccable organizational skills, and collaborative spirit to elevate productivity in a forward-thinking organization. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Group Home Manager
Sunshine Residential Group Homes Incorporation
Los Angeles, CA
01.2022 - 05.2024
Supervised group home for 4 residents with behavioral and developmental disabilities issues by motivating direction of 4-member team.
Encouraged residents to independently interact with others, make decisions and participate in community activities.
Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
Provided hands-on and proactive leadership to community services staff.
Scheduled residents' appointment and provided transportation to physician and therapy visits.
Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
Handled administrative procedures to meet objectives set by boards of directors or senior management.
Assisted 4 residents by educating individuals on life and social skills, daily hygiene and nutrition.
Inspected living areas regularly to identify any potential hazards or maintenance needs.
Participated in meetings with state licensors or other stakeholders regarding program standards and outcomes.
Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
Administrative Assistant
Ezzy Training college
Hawthorne, CA
08.2022 - 01.2024
Updated contact lists regularly when changes occur in employee status or contact information.
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Conducted research online using search engines such as Google or Yahoo!
Answered questions from customers regarding products and services offered by the company.
Prepared and prioritized calendars and correspondence.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Maintained accurate department and customer records.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Tracked and submitted employee timesheets to prepare for payroll processing.
Responded to customer issues to provide immediate resolution and improve retention.
Education
Administrator Certification -
RCFE California
01.2021
Diploma in Law -
Lagos State University
01.2006
Skills
Punctuality – Time's Best Friend
Hard Working – Turning Challenges into Triumphs
Ability to Learn New Things – A Constant Explorer
Client Direct Care
Behavioral Support
Staffing
Scheduling
Professional Relationships
Administrative Duties
Personal Information
Date of Birth: 04/09/1981
Gender: Female
Nationality: Proudly Nigerian
Marital Status: Single
Languages
Fluent in English, Yoruba – the rhythm of diversity