Adebusola Keshinro
Avon,IN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Senior Insurance Examiner
Department of Insurance
12.2023 - Current
- Supported regulatory compliance efforts by staying updated on industry standards and incorporating them into examination processes.
- Demonstrated adaptability by quickly adjusting examination priorities in response to changes in workload or company objectives.
- Minimized errors in policy evaluations by thoroughly reviewing all relevant documentation prior to making final recommendations for approval or denial.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Served as a subject matter expert in compliance matters, offering guidance and support to colleagues throughout the company.
- Enhanced compliance processes by conducting thorough investigations and identifying areas for improvement.
- Researched issues and laws related to investigations.
- Optimized workflow efficiency within the team through regular analysis of examination procedures and suggesting improvements where necessary.
- Elevated team performance through consistent collaboration, sharing insights from individual examinations to benefit collective knowledge base.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and reported findings and recommendations.
Claims Investigator Supervisor
Department Of Workforce Development
12.2021 - 12.2023
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations and evidentiary materials.
- Collected, analyzed and interpreted information,.
- Conducted interviews with potential employees
- Supervised and motivated 10 investigators and collaborated with personnel to identify strengths and areas of weakness.
- Tracked hours of employees for payroll purposes
- Boosted productivity by training and guiding 10 employees.
Claims Investigator
Indiana Department Of Workforce Development
01.2021 - 12.2021
- Determine what issues exist on unemployment insurance claims.
- Conduct in-depth interviews of individuals and employers to determine what led to unemployment.
- Carefully document statements, observations on unemployment insurance claims determining if individuals are eligible for unemployment insurance.
- Up to date on all agency and state policies, rules, regulations and statutes.
- Troubleshoot issues on individual claims; consult federal and state laws, rules, policies, and procedures for guidance .
- Carefully documented statements, observations and evidentiary materials.
Program Specialist
Indiana Department Workforce Department
06.2020 - 01.2021
- Evaluated claimant information to explore issues, advise claimant on potential solutions and while maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted Claimants with adjudication issues and issued letters of Determination.
- Performed duties and special projects as assigned by Supervisor and Leadership.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
Stay at Home Mom
Home Maker
05.2018 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks.
Claims Representative
Asurion - WAH
10.2015 - 04.2018
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote effective service times for all parties.
- Verified details with policyholders and requested additional information when needed.
- Consulted with field support team, including claim manager, quality control, file review, team lead and adjusters to receive support specific to assigned claim.
- Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
Enrollment Broker /Trainer
Maximus
12.2013 - 10.2015
- Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
- Diminished project lags by effectively training employees on best practices and protocols.
- Skillfully and patiently explained coverage options to potential medicaid recipients, answering any questions or concerns.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Bachelor of Arts - Theological Studies
Immanuel College of Theology
Ibadan, Oyo State, Nigeria.06-2024
96 Credit Hours Completed. - Human Resources Management
Southern New Hampshire University
Hooksett, NH05.2023
Skills
- Insurance law expertise
- Claim investigation
- Policy analysis
- Data interpretation
- Teamwork and collaboration
- Insurance policy knowledge
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Reliability
- Critical thinking
- Computer skills
- Organizational skills
- Verbal and written communication
- Decision-making skills
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Yoruba
Native or Bilingual
Timeline
Senior Insurance Examiner
Department of Insurance
12.2023 - Current
Claims Investigator Supervisor
Department Of Workforce Development
12.2021 - 12.2023
Claims Investigator
Indiana Department Of Workforce Development
01.2021 - 12.2021
Program Specialist
Indiana Department Workforce Department
06.2020 - 01.2021
Stay at Home Mom
Home Maker
05.2018 - 06.2020
Claims Representative
Asurion - WAH
10.2015 - 04.2018
Enrollment Broker /Trainer
Maximus
12.2013 - 10.2015
Bachelor of Arts - Theological Studies
Immanuel College of Theology
96 Credit Hours Completed. - Human Resources Management
Southern New Hampshire University
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