Adecia Colvin

• Counts all store products and supplies
• Analyzes sales records and compares them to physical store inventory
• Reports and discrepancies to inventory manager or store manager
• Maintains cleanliness and organization of the stockroom
• Puts in orders for new supplies
• Locates and removes expired or defective merchandise from the sales floor
• Packs up defective items for return, creates shipping labels, and mails items
• Works with store manager to brainstorm ways to reduce inventory discrepancy and possible theft or 'shrink.'
• Uses computerized inventory software to record, track, and maintain all inventory
• Adjusts inventory reports to account for new deliveries

• Maintain cleanliness of the facility to include, but not limited to:
• Dust and mop facility, Including floor, walls, and lights
• Vacuum all carpeted areas
• Wipe and sanitize all surfaces
• Empty trash and replace liners
• Transport to dumpsters or outbound transfer areas, as needed
• Clean and disinfect areas throughout the facility to include, but not limited to: toilets, sinks, door handles, glass doors, walls, flooring, and other areas, as needed
• Other duties as assigned

• Operate, monitor and control part of a production line which yield packaged products that meets regulatory and quality standards
• Package finished product, inspect finished product for defects and verify count
• Perform quality checks and clear jams as needed
• Complete housekeeping duties at the end of the shift

• Handle inbound OR place outbound phone calls to patients requesting docs as well as insurance providers and possibly their Physician office.

• Process electronic faxes via email

• Provide accurate information to the patient and or the healthcare provider

• Assist callers with information and status of their application

• Follow a call script in most cases

• Process refills and schedule shipments for patients

• Must resolve the callers needs

• Provide appropriate follow-up and next steps for caller

• Provide appropriate customer service and an effortless experience to the caller

• Must be able to multi task between several internal system programs

• Follow company policies and procedures

• Inspect parts for conformance to established quality criteria
• Perform secondary operations such as removing parts from the mold, trimming, decorating, and assembly
• Package and label parts as specified in the Control Plan
• Document and report nonconforming product to Product Specialist or Shift Supervisor

• Answer inbound calls from members and providers pertaining to their Medicaid
• While using multiple software programs and navigating with two monitors
• Make changes to their accounts, find new doctors, help with enrollment issues, order new cards, etc.
• Providers are able to call in to check their credentialing status, updates on authorizations and certifications

• Clean all areas of the facility including restrooms, floors, windows, trash, etc
• While using company provided supplies and equipment
• Respond to daily spills throughout the store in a timely manner
• Refill spill stations and dispose of any hazardous materials
• Conduct safety sweeps to reduce trash on the sales floor