I am a results-driven Project manager with 8+ years of experience delivering high profile projects on time, driving process improvements and leading cross-functional teams to achieve exceptional results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Project Manager, OTC
ServiceNow
02.2023 - Current
Collected and documented business requirements from Order Management, Deal desk, Sales Operations , Legal, IT and other cross functional teams.
Developed the project plans, timelines and milestones and resource allocation.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Communicated project plans and progress to key stakeholders and project contributors.
Maintained schedules to meet key milestones at every project phase.
Monitored project progress, identified risks and took corrective action as needed.
Analyzed project performance data to identify areas of improvement.
Sales Operations Project Manager
Thermo Fisher Scientific
12.2020 - 02.2023
Scheduled and facilitated meetings between customers, sales teams, and other stakeholders to discuss deliverables, schedules and conflicts.
Collaborated with cross-functional teams to review and clarify customer purchase orders, resolving discrepancies and initiating corrective actions as needed
Developed expertise in export-related aspects, including international trading, export control, Incoterms, and local import regulations
Maintained accurate and up-to-date order data in automation systems, including invoicing and billing terms
Coordinated communication with sales, factory representatives, and other stakeholders to ensure smooth order fulfillment and issue resolution
Managed day-to-day escalations, reported risks to management, and implemented process improvements to enhance efficiency and cost control
Ensured compliance with SOX, legal, and ISO regulations, and maintained accurate records of customer interactions, returns, and deliveries
Collaborated with accounts receivable team to resolve billing issues, validated credit notes, and maintained records of customer returns and deliveries
Supported ad-hoc process improvement projects to drive business growth and efficiency
Order Management Process Owner
Postman
04.2020 - 12.2020
Collaborated with stakeholders to review the current Order Management process and in preparation to transition and migration into Salesforce
Automate task creation, record creation, field updates, email alerts, approval process using tools like immediate and time dependent workflows, process builder, and flow
Managed change among staff to achieve buy-in and cooperation and overcome resistance to Salesforce migration and implementation.
Design, develop page layouts, record types, custom objects, custom tabs to meet business needs
Develop, launch, and manage dashboards and reports for all team functions on both management and individual levels
Maintain data quality by identifying and deleting or merging duplicate records, cleansing, updating inaccurate data and implementing validation rules
Map, migrate and integrate data into Salesforce using data import wizard, dataloader.io and data loader
Created profiles and implemented object-level, field-level and record level access and visibility settings
Managed Salesforce user profiles, roles, permissions
Worked with cross functional teams -Sales, Legal, Finance, product support and Security Teams to ensure contract related tasks were completed
Partnered with Finance, product support, Sales and Operations teams to research and resolve customer inquiries
Order Management and Configuration Specialist
Aviat Networks
02.2019 - 04.2020
Ensuring orders received match against approved Oracle quotes and convert to Oracle Orders
Ensure that all orders created comply with the Company's published procedures for order acceptance and ensure that quotes match to customer PO/Contract and orders match to quotes
(North America, Latin America/Other Americas, Africa Operating Units)
Interpreting contract and PO terms to match finance and legal expectations
Making appropriate decisions when encountering issues and/or errors in the submitted bookings /Change Order Requests to expedite resolution in accordance with approved standards for processes
Using a good working knowledge of product planning, product lead time, post processing lead time, freight terms, and project management principles to prepare draft Order Commit milestone schedules and/or Promise Dates
Coordinating with team members to effectively complete orders that require joint processing
Confirming that orders are scheduled by operations in a timely manner and responsible for coordinating Order Commit development with the Program Management team
Responsible for Issuing the Sales Order Acknowledgements to Customers, Program Managers, and Sales groups
Communicate with customers, manufacturing and program management personnel and sales department personnel regarding the status of the order and keeps them apprised of their order status
Maintaining order booking logs, exception reports, and performance measurements
Attentive to quality of work output always and uses business controls to help correct same in a timely fashion
Configuration of MTO orders (NA) using Noetix, Oracle Agile PLM etc
Master Data Management Specialist (Global)
Aviat Networks
10.2018 - 01.2020
Definition and implementation of processes to manage the item master data, Customer master, Supplier Master on Oracle R12, Agile PLM, using Noetix, Dataload and other data manipulation tools
Item, Vendor, Customer master data set up and document control
Providing constructive input for templates to be updated as necessary
Driving the execution and approval of change orders by the respective functions
Jointly with teammates, using a common approach to minimize turnaround to internal customers, review and approve customer quotes for Aviat CP701 'locally sourced' approval
Measuring and reporting the performance of all processes within his/her responsibilities
Executing continuous improvement projects
Effectively applying existing policies, processes and procedures, and provide constructive feedback to get them updated
Monthly Reporting of departmental metrics using Tableau
SAP Business One Administration and Support Analyst
Future Concerns Nigeria Limited
08.2014 - 03.2017
Information gathering and collation of Data for mapping into SAP B1
Data Migration using Data Transfer Workbench
Creation and Management of Master data in SAP B1
Supporting all Transaction documents Postings
Unit Testing and training Internal business process owners and other End Users
Warehouse Manager
Future Concerns Nigeria Limited
07.2014 - 01.2017
Provided leadership and mentorship for the warehouse team.
Oversaw and execute shipping and receiving operations
Organized distribution of items to the branches (Port Harcourt and Warri)
Planned and organized the warehouse space
Implemented safety procedures and standards in all warehouse operations
Planned and supervised the workflow in the warehouse
Oversaw stock control and Order processing and deliveries
Created planned and implement accurate controls
Monitored minimum and maximum stock levels
Ensured that transactions posted in SAP are accurate and in tandem with physical quantities in the different Warehouse and Bin locations
Co-ordinated daily cycle counts and reconciled with bin location content list in SAP
Advised management on measures to eliminate dead stock in the warehouses
Continuously trained the warehouse personnel on the Use of the application to enhance operations
Negotiated of commercials with shippers for transfer of Items to branches
Raised their purchase orders in SAP
Raised the GRN for international and Local Orders after receiving and confirmation of inbound shipments
Approved Goods Issue, Deliveries, Stock transfers and all other Inventory transactions in SAP
Data Analysis and visualization using Advanced Excel skills
Pivots, Vlookup
Project Analyst
Skye Bank
05.2009 - 06.2014
Monitored assigned project schedules and performed earned value management
and analysis
• Provided support to teams in assessing/documenting delays and impacts, alternate
work plans, and methods of construction
• Executed project controls functions while overseeing document transmissions,
development of schedule and cost baselines, risk management, and assessments
reports
• Analyzed critical path to determine the effect of changes to schedule and
recommend work-around
• Assisted project team to develop and maintain periodic status reports to keep
management informed on project progress
• Assessed ongoing projects for potential issues, advising project managers on
possible solutions and necessary precautions.
Education
Bachelor's degree - Accounting
Obafemi Awolowo University
01.2007
Skills
Project Management
Program Management
Costing and Budgeting
Collaboration
Change Management
Agile Methodology
Order to Cash
Generally Accepted Accounting Principles (GAAP)
Microsoft Office (Excel, PPT)
Confluence
Jira
Power BI
Certification
PSM
Salesforce Certified Administrator (SCA)
Project Management Professional (PMP)
SAP Certified Application Associate - SAP Business One Release 9.0
Timeline
Senior Project Manager, OTC
ServiceNow
02.2023 - Current
Sales Operations Project Manager
Thermo Fisher Scientific
12.2020 - 02.2023
Order Management Process Owner
Postman
04.2020 - 12.2020
Order Management and Configuration Specialist
Aviat Networks
02.2019 - 04.2020
Master Data Management Specialist (Global)
Aviat Networks
10.2018 - 01.2020
SAP Business One Administration and Support Analyst