Adedayo Folarin
Lincolnwood,IL
Summary
Dynamic and detail-oriented professional with a proven track record at Allstate, excelling in high-pressure environments. Leveraging analytical problem-solving and effective time management skills, I consistently resolved complex customer issues, enhancing satisfaction and loyalty. Committed to teamwork and collaboration, I thrive in roles that demand meticulous attention to detail and advanced planning.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Uber Eats
01.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Call Center Representative
Allstate
06.2016 - 07.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
POS Associate
Kohls Department Store
03.2010 - 07.2015
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Implemented loss prevention strategies by monitoring customer activity closely while maintaining a professional demeanor.
- Trained new POS associates, ensuring they fully understood company policies and procedures.
- Handled sensitive customer data with discretion while processing credit card payments or personal checks.
Sales Associate
General Nutrition Centers
01.2008 - 12.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Chemistry
Northeastern Illinois University
Chicago, IL05-2025
Associate of Science - Chemistry
City Colleges of Chicago
Chicago, IL07-2015
Skills
- Constructive outlook
- Meticulous attention to detail
- Effective time management
- Analytical problem-solving
- Teamwork and collaboration
- Advanced planning
Timeline
Delivery Driver
Uber Eats
01.2018 - Current
Call Center Representative
Allstate
06.2016 - 07.2018
POS Associate
Kohls Department Store
03.2010 - 07.2015
Sales Associate
General Nutrition Centers
01.2008 - 12.2009
Bachelor of Science - Chemistry
Northeastern Illinois University
Associate of Science - Chemistry
City Colleges of Chicago
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