Adedayo Otokiti
Dallas,TX
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
1
1
Certification
Work History
Project Manager, Client Services
Citi Group
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Mentored junior team members, enhancing their skills and contributing to overall team performance improvement.
- Championed continuous improvement initiatives that resulted in process enhancements leading to greater client satisfaction.
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Streamlined communication channels for better collaboration with cross-functional teams, resulting in enhanced project efficiency.
- Leveraged industry best practices for efficient management of complex projects, ensuring consistent success rates across multiple engagements.
- Implemented Agile methodologies to improve flexibility and adaptability throughout the project lifecycle.
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Education
MBA - Information Technology Project Management
Southern New Hampshire University
Hooksett, NH06.2024
Bachelor of Science - Accounting And Business Management
Southern New Hampshire University
New Hampshire06.2019
Skills
Customer Satisfaction
Team motivation
Project Scheduling
Deadline Management
Project Scoping
Team Development
Client Surveys
Client Retention
Report Generation
Report creation
Time Management
Attention to Detail
Scope Management
Risk Assessment
Certification
- PMP - Project Management Professional
Languages
Spanish
Professional Working
Timeline
Project Manager, Client Services
Citi Group
MBA - Information Technology Project Management
Southern New Hampshire University
Bachelor of Science - Accounting And Business Management
Southern New Hampshire University