Savvy Senior Store Manager with over 10 years overseeing staff, daily activities and business strategies. Dedicated to sales development, coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.
Hi, I’m
Adedire Adesida
Sales Management
Glenn Heights,TX
Summary
Overview
17
years of professional experience
3
Certification
Work History
Mattress Firm
Senior Store Manager
05.2021 - Current
Job overview
- Drive individual and team sales performance and KPI's
- Train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback; annual performance reviews and Individual Development Plans
- Create multi-store staff schedule to drive store goals and store profitability
- Manage sales associate performance and hold them accountable for achieving personal sales goals, demonstrating company values and supporting company initiatives
- Execute performance improvement plans, progressively discipline and terminate when appropriate
- Lead store visits with District Manager and/or Regional VP, identifying areas of success and opportunity
- Maintain customer relationships during and post-purchase (i.e
- Resolving issues, deliver reminders, resolving concerns etc.)
- Create an Environment where Customers always at the center and have an Exceptional Experience
- Communicate professionally and regularly with field employees (Distribution Center, District Manager, Regional VP, etc.) to address immediate concerns and questions
- Assist in multi store staffing, interviewing and hiring qualified candidates
- Continue to develop skills, competencies, product knowledge through assigned course work, training and other company led activities
- Conduct work force management activities (store staffing schedule, reconciling punchiest.), utilizing Operation steam support and tools
- Achieve or exceed individual store financial targets through effective execution and customer service at the store level
- Ensure multi store execution of product merchandising, marketing and POP standards
- Ensure company policies, including appearance and functionality standards, and state regulations are followed
- Partner with marketing to plan, implement and monitor assigned multi-unit's social media strategy to positively impact brand awareness and increase sales
- Ensure timely open and closing procedures
- Manage stock inventory levels for assigned stores
- Provide technical and product knowledge information to associates and customers, serve as subject matter expert
- Assist in processing inventory counts
- Review merchandise flow for assigned stores, ensuring accurate stock
- Follow all Company procedures on cash handling including acceptance of payment and deposit processes
- Ability to push and pull and lift up to 25 pounds to assist customers with load outs and in store purchases
- Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing
- Professional communication and representation of Company brand in all internal and external interactions
- Ability to push or pull 50 pounds
- Ability to stand or sit for 8+ periods of time
- Execute company initiatives and any other activities requested by supervisor
- Ability to plan strategically
- Maintain awareness of competition, advertisements and services offered, develop strategies to counter.
Mattress Firm
Store Manager
12.2019 - 05.2021
Job overview
- Ensure effective and productive daily operation of the store
- Ensure the store meets the hygiene standard before opening the store daily and after close of business
- Ensure all open tickets are Shipped out within each pay period if possible
- Ensure customer sign the pickup agreement when items are picked up from the store
- Proactively engage guest that walks in the store and close most sale opportunity
- Follow-up with guest to ensure you get the deal closed
- Ensure to communicate effectively and proactively to guest should there be a change in delivery time frame
- Do weekly inventory for Stock update
- Always ensure the back room is well organized.
Mattress Firm
Assistant Store Manager
07.2019 - 12.2019
Job overview
- Ensure inventory is up to date
- Invoice all pick up tickets as soon as possible
- Ensure the store meets the hygiene standard set before opening the store daily and after close of business
- Ensure all cash received are deposited in the bank on or before 24 hours and file receipt
- Ensure all campaign posters or POP are intact and up to date on all current sales
- Ensure customer sign the pickup agreement when items are picked up from the store
- Proactively engage guest and close most sale opportunity
- Follow-up with guest to ensure you get the deal closed.
Education
Olabisi Onabanjo University
B.Sc. (Sociology & Anthropology) from Sociology & Anthropology
04.2007
University Overview
Skills
- Business Development
- Business Relationship Management
- Public Speaking
- Brand Advertising
- Customer Acquisition
- Marketing Analytics
- B2B/B2C Marketing and Sales
- Contract Negotiation
- Cold Calling
- Sales Analysis
- Lead Generation
- Performance Improvements
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Accomplishments
Accomplishments
- Supervised team of 5 staff members.
- Top percent to budget in the district for several months
- Top finalized YOY in the district for several months
- Top 15 Sales Manager nationwide for over 5months
- Store manager of the Month of January 2020
- Store manger of the month of February 2020
- Store manager of the month of April 2021
- Store manager of the month January 2021
- Store manager of the month of November 2019
- Store ranked #2 in the region
- Awarded True North Star Champion 2020
- Grew the Store Google review from 3.8 to 5Stars
- Had over 500 personalized google review in my name
- Creatively developed strategic ideas to increase foot traffic to the store daily
- Used Facebook campaign, and partnership with AT&T,Zoe’s Kitchen increased our referral
level by 12.5%
Certification
Project Management Practitioner( In view)
Chattered Institute Of Management
Chattered Institute Marketing UK
Affiliations
Affiliations
- British Sociological Association-Member
Languages
English
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
Senior Store Manager
Mattress Firm
05.2021 - Current
Store Manager
Mattress Firm
12.2019 - 05.2021
Assistant Store Manager
Mattress Firm
07.2019 - 12.2019
Olabisi Onabanjo University
B.Sc. (Sociology & Anthropology) from Sociology & Anthropology