ADEDOJA OLAMIDE POPOOLA
Newark,New Jersey
Summary
Detail-oriented Business Analyst with nine years of experience conducting analysis and research to come up with solutions to common business problems with pragmatic experience in Project management, Business Analysis and Business Process Management (process analysis, design and re-engineering), Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques. A strong believer in teaming together and collaborating for excellence and consistently aiming to improve business efficiency and also achieving business result which in turn improve ROI for the organization
Overview
12
12
years of professional experience
Work History
Business Analyst
Wakanow.com Limited
Lagos, Nigeria
10.2016 - Current
- Develop and gather business requirements and break them down into relevant, accurate and detailed functional requirements and user stories
- Coordinate technical design meetings between architects and developers to help gather and document their technical solutions to the business problems for which you are defining requirements
- Development of project framework, Project quality assurance, Project evaluation, document control, and project monitoring to delivery using Agile framework
- Manage projects and products ensuring that products meet clients’ requirements using Agile framework
- Coordinate and Manage backlog grooming sessions to help define new functionality, enhancement requests and software fixes, as well as to answer questions from software developers, architects, and QA analysts so they can accurately estimate
- Analyze software requirements and define system parameters and specifications
- Track system development projects and guide the rectification of faults
- Ensure technical integrity of designs in accordance with the client’s requirements
- Provide documentations on all certified applications
- Provide technical support to product implementation and support personnel
- Provide technical sales support to the sales force
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.
- Identified needs of customers promptly and efficiently.
- Created and designed business intelligence databases, spreadsheets or outputs.
Senior Business Analyst
DealDey Limited
Lagos, Nigeria
04.2015 - 02.2016
- Implement the standardisation of e-commerce processes through the use of best in class business process modelling frameworks
- Monitor and execute evolution of business process through the process maturity cycle to achieve improved customer experience
- Implement improvement initiatives & collaborating with user departments on the implementation and deployment of processes
- Facilitate designing and implementing various process knowledge management program in line with e-commerce best standard
- Champion continuous application of standard systems and tools in managing projects and processes
- Administer & maintain the business process management tool and provide periodic report for measuring progress
- Implement and support business analysis for projects by implementing the model of eliciting, analysing, documenting, modelling and validating business requirements
- Facilitate risk analysis; develop recommendations and benchmark with industry standards
- Support the continuous improvement of the project management framework by documenting and updating the project processes based on recommendations from process review exercises.
- Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
- Prioritized day-to-day delivery functions to promote sustained growth within digital and mobile technology division.
- Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
- Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.
- Monitored competitive landscape to develop knowledge of prevailing trends, financials and operating drivers across multiple industry segments.
Analyst
9 Mobile Telecommunication Services
Lagos, Nigeria
02.2011 - 04.2015
- Process Design & Implementation
- Implement the standardisation of processes through the use of best in class business process modelling frameworks
- Monitor and execute evolution of business process through the process maturity cycle to achieve improved customer experience
- Support organisational change through a process model that highlights effective stakeholder alignment/relationship and interdependency management
- Support and implement business performance improvement by creating a structure to proactively identify processes that will support achievement of operational excellence
- Implement improvement initiatives & collaborating with user departments on the implementation and deployment of processes
- Design and recommend programs for continuous process knowledge awareness to improve quality across the organisation
- Implement service level agreements between two or more stakeholders, internal and external
- Proactively challenge the performance of current systems and processes and support the provision and implementation of solutions to end-to-end processes and key project processes
- Facilitate designing and implementing various process knowledge management program in line with industry best standard
- Champion continuous application of standard systems and tools in managing processes
- Implement and support business analysis for projects by implementing the model of eliciting, analysing, documenting, modelling and validating business requirements
- Drive business process review and conformance
- Drive adherence of process standardisation across the organisation to achieve conformity
- Process Quality & Conformance Check
- Revalidation of existing Processes
- Administer & maintain the business process management tool and provide periodic report for measuring progress
- Tracking of KPI Status
- Automation, development and maintenance of Process Tracker
- Process Governance & Reporting
- Support the enhancement of the organisation’s project management to maturity by facilitating project management training sessions for project stakeholders
- Perform quality assurance of projects by reviewing audits to ensure conformance to approved enterprise project management processes and framework.
Project Administrator and Coordinator
9 Mobile Telecommunications
, Lagos
01.2012 - 01.2013
- Development of project framework, Project quality assurance, Project evaluation, document control, and project monitoring to delivery
- Project:
- Order to delivery project ( Mobile number portability (2012)
- Roaming Project (2014)
- Customer Relationship Management(2015)
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
Education
B.Engr Metallurgical - Materials Engineering
Federal University of Technology Akure
01.2009
Associate Certificate in Business Analysis -
George Washington University
Foundations of Business analysis Certification Business Analysis Testing Techniques for Tracing and Validating Requirements Certification Strategic Enterprise Analysis Certification Project Management Professional (PMP) Training certification Best in you competency Training -
Skills
- SKILLS AND EXPERTISE:
- Business Analysis
- Product Management
- Business Process Management
- Business Strategy & Development
- Management and Business Reporting
- Quality Management
- Technical Writing
- Gap Analysis
- Requirements Gathering
- KPI Tracking
References
REFEREES:
Available on request
Timeline
Business Analyst
Wakanow.com Limited
10.2016 - Current
Senior Business Analyst
DealDey Limited
04.2015 - 02.2016
Project Administrator and Coordinator
9 Mobile Telecommunications
01.2012 - 01.2013
Analyst
9 Mobile Telecommunication Services
02.2011 - 04.2015
B.Engr Metallurgical - Materials Engineering
Federal University of Technology Akure
Associate Certificate in Business Analysis -
George Washington University
Foundations of Business analysis Certification Business Analysis Testing Techniques for Tracing and Validating Requirements Certification Strategic Enterprise Analysis Certification Project Management Professional (PMP) Training certification Best in you competency Training -
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