Adedolapo Agiri
Laurel,MD
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Field Service Technician
Akkodis Remote
07.2022 - Current
- Local Field Tech (LFT) for BD delivering services to national healthcare clients
- Respnsibilites include traveling onsite to healthcare facilities to provide services that include medical equipment software upgrades and maintenance with 100% travel., showcasing strong time management and organizational skills to ensure project completion and reduce downtime by proactively identifying potential issues during site visits and inspections
- Delivered technical support services to national healthcare clients by traveling onsite to healthcare facilities for medical equipment software upgrades and maintenance with 100% travel
- Performed complex hardware and software repairs on up to 1000 medical devices per hospital nationwide, optimizing equipment functionality through routine calibration and adjustments to meet manufacturer specifications.
IT Support Specialist II
Teksystems
12.2021 - 07.2022
- Implemented security measures through timely patch updates, reducing system vulnerabilities and enhancing campus-wide IT security
- Minimized downtime by strategically planning and executing system migration projects, ensuring smooth transitions and minimal disruptions
- Provided Tier II technical support to Montgomery Community College, resolving complex issues and optimizing end-user experience
- Analyzed network specifications and workflow to enhance information access and security, improving overall network performance
- Collaborated with colleagues to implement new technologies, offering technical expertise and training to support successful integration.
- Delivered onsite technical support for 300 employees
PC Technician
United States Patent Office
05.2018 - 02.2019
- Managed PC setup and deployment using hardware and software images to provide technical support
- Troubleshot onsite issues and maintained detailed documentation for each customer ensuring technical support needs were met
- Streamlined client workflow by configuring computer systems, networks, and peripherals to enhance technical support efficiency
- Provided remote support to end-users, improving efficiency in addressing technical concerns promptly
- Contributed to developing company-wide IT policies and procedures for optimal system management, enhancing technical support processes
- Assisted colleagues in understanding new technology tools through clear communication and hands-on demonstrations, promoting technical support capabilities.
Help Desk Technician
Lorraine Nursing Center
02.2016 - 04.2018
- Provided Tier 1 technical support to non-technical internal users through desk side support services
- Troubleshooted and resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Offered new customers training to reduce frustration and improve customer satisfaction
- Determined hardware and network system issues using proactive troubleshooting techniques
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Education
Associate's - Information Systems
Howard Community College
Columbia, MD12.2019
Skills
- Computer Networking
- Microsoft Azure
- Excel/Numbers/Sheets
- Data Recovery
- Teamwork
- Communications
- Software Installation
- Technical Troubleshooting
- Tool management
- LAN/WAN
- Microsoft Outlook
- User Support
- VPN Configuration
- Ticketing system proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Field Service Technician
Akkodis Remote
07.2022 - Current
IT Support Specialist II
Teksystems
12.2021 - 07.2022
PC Technician
United States Patent Office
05.2018 - 02.2019
Help Desk Technician
Lorraine Nursing Center
02.2016 - 04.2018
Associate's - Information Systems
Howard Community College
Summary
Creative IT Professional eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Certification
Microsoft Azure: Fundamentals
Microsoft Azure: Administrator Associate
Microsoft ID:990041500