ADEDOTUN OMOTADE
IT/Managed Services, Consulting & Management
Rialto,CA
Summary
To lead a dynamic team in a global organization and achieve Operational excellence utilising people skills, technical ability, and business acumen.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Operations Team Lead
Maximus
McLean, VA
03.2021 - Current
- Responsible for managing and overseeing day-to-day business operations while serving as first point of contact for service delivery.
- Developed and maintained processes and a technology roadmap to achieve business objectives with 15% FY OPEX cost savings.
- Accountable for over 500 users, assigned IT tickets to direct reports, ensured SLAs were met, and ensured end users received high-quality support.
- Co-ordinate RFP submissions and analysis, capturing opportunities tailored to client expectations, deadlines, and budgets, towards contract award.
Service Delivery Subject Matter Expert
Footlocker Inc
East New York, NY
07.2021 - 09.2022
- Accountable for the $50million delivery service process of FL's European and Asia Pacific retail businesses, including Store network refresh and migration of on-prem PBX to the cloud (8x8).
- Create, implement, and maintain metric dashboards to track key performance indicators for all Technology Services teams.
- Responsible for all ITIL processes of FL's Enterprise Services that span incidents, change, escalation, and problem management. Thereby leading triages and bringing about workarounds and permanent resolution across Enterprise Services support needs.
- Worked successfully with a cross-functional team of coworkers in EUNA to accomplish goals and address issues related to our products and services, thereby improving productivity.
IT Service Specialist
NSC Global Ltd
Mason, OH
12.2018 - 03.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Developed site support guides to assist end users with self-diagnosing and troubleshooting technical issues.
- Collaborated with business executives to discuss and understand IT problems impacting operations, offering solutions to various existing and proposed programmes.
- Managed high levels of call flow and responded to onsite technical support needs.
IT Service Delivery Manager
DXC Technology
Ashburn, VA
02.2016 - 06.2018
- I ensured compliance by developing an IT standard operating procedure that defines the standard for managing all IT assets and covers processes for IT Asset Register Documentation and Backup, IT Hardware asset Register, software asset register, and asset reconciliation per governance, risk, and compliance policies.
- Leads and drives Procter & Gamble's governance, risk, and compliance using technologies such as MetricStream and RSA Archer while executing all site Control Self-assessments across that span OS management, IT operations, Application management, and IT continuity and successfully remediated all gaps.
- Accountable for Non-Global Business Services (GBS) Application Inventory Management as the BU Beauty Sector program lead: My efforts ensured that Procter and Gamble was compliant with the new General Data Protection Regulations and other regulatory requirements, with NOS savings of $2.4 billion.
IT Service Delivery Analyst
Hewlett Packard, HP
Palo Alto, CA
03.2008 - 01.2016
- Maintained efficient workflow processes and communication with the Managed Services Delivery Platform and Network Operating Centre global team, ensuring 100% IT support availability and functions for Managed Services operational staff across the region and Africa (MTN, Airtel, and Tigo telecoms Network).
- Researched and adopted new technologies to add value to existing offerings.
Education
Master of Science - Information Technology
LAUTECH
Nigeria 04.2009 - 07.2010
Bachelor of Science - Physics And Electronics
Adekunle Ajasin University
Nigeria 05.2003 - 11.2006
Skills
Active Directory
undefinedCertification
Certified Scrum Master
Timeline
Certified Scrum Master
03-2022
Certified ITIL 4 Managing Professional
01-2022
Service Delivery Subject Matter Expert
Footlocker Inc
07.2021 - 09.2022
Operations Team Lead
Maximus
03.2021 - Current
Certified ITIL Expert in IT Service Management
04-2020
IT Service Specialist
NSC Global Ltd
12.2018 - 03.2021
IT Service Delivery Manager
DXC Technology
02.2016 - 06.2018
Business Strategy, Institute of Leadership & Management (ILM), United Kingdom
12-2012
Master of Science - Information Technology
LAUTECH
04.2009 - 07.2010
IT Service Delivery Analyst
Hewlett Packard, HP
03.2008 - 01.2016
Bachelor of Science - Physics And Electronics
Adekunle Ajasin University
05.2003 - 11.2006
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