ADEEBA AKBAR

Work History

SOS Children's Villages Illinois

11.2022 - 07.2024

One Hope United

10.2021 - 11.2022

Reported child abuse in accordance with legal standards of mandatory reporters.
Visited home environments to help clients develop comprehensive life, technical, and job skills.
Promoted community integration by providing extensive physical, emotional and social support.
Completed comprehensive assessments of families to identify needs and develop treatment plans.
Facilitated family meetings to ensure communication and collaboration between family members.
Maintained detailed case histories, metrics and reports to meet strict standards.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Documented data and completed accurate updates to case records.

Advantage Toyota of River Oaks

03.2018 - 11.2020

Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to build rapport and loyalty.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to effectively build rapport and lasting relationships.
Built relationships with customers to encourage repeat business.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Engaged in friendly conversation with customer to better uncover individual needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

United States Postal Service, USPS

06.2000 - 11.2011

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Directly interacted with customers to deliver mail, packages, and ordered goods.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Monitored weather conditions regularly to adjust delivery routes accordingly.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Handled mail and packages with care to prevent damage during delivery.