ADEEL AKHTAR

Nationally recognized Customer Success Manager with over four years of experience spearheading customer success, loyalty, and retention initiatives for a public SaaS company.. Demonstrated track record of increasing mid-market client NPS by 15%, customer satisfaction scores to an all-time high of 91%, and decreasing customer churn rates by 11%. Responsible for identifying customer training needs and improving product utilization. Currently serving as sales and customer success mentor to colleagues.

Built and strengthened relationships with new and existing mid-market accounts to drive revenue growth.

• Strengthened customer relationships with proactive and collaborative approach to managing needs, thereby increasing Net Promoter Score by 15%.
• Conducted product training demos and created a drip campaign for 30, 60, and 90 day follow ups. This helped reduce churn rate by 11% in customers' first six months.
• Prepared forecasts to gain understanding of measures needed to grow business.
• Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.

• Responsible for quota driven sales of digital marketing solutions
• Responsible for quota of 35 net new customers each month and $280,00 in ARR.
• Exceeded sales quota, finishing at 104% to plan.
• Built and strengthened relationships with new and existing accounts to drive revenue growth
• Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities

• Created a professional sales social network for local salespeople to connect and exchange leads and intel
• Secured angel investor and grew subscriber base to 340 paid subscribers and over 2000 free members.

Individual contributer sales professional for PEO services. Worked with small and midsize clients in consultative sales role.

• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.