Summary
Overview
Work History
Education
Skills
Certification
Assessments
Affiliations
Timeline
ProjectManager
ADEEL SIDDIQUI

ADEEL SIDDIQUI

Spring,TX

Summary

Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Administrative Assistant

NTN INVESTMENTS INC/Metro By T-Mobile Dealer
10.2017 - Current

• Generate new business opportunities and convert leads into clients.

• Build and maintain strong client relationship, serving as their primary point of contact.

• Develop and implement sales strategies to achieve revenue targets and drive business growth.

• Manage and grow existing client accounts, ensuring client satisfaction and retention.

• Collaborate with internal teams to ensure successful project execution and client outcomes.

• Prepare and deliver sales presentations, proposals, and negotiations.

• Stay updated on industry trends, market conditions, and competitor activities.

• Maintain accurate sales records, reports, and forecasts



• Successfully recognized and acquired new clients, resulting in a 15% increase in customer base and expansion into new markets.

• Applied strategic account management techniques, resulting in a client retention rate of 95% and increased revenue from existing clients by 20%.

• Implemented customer feedback initiatives and resolved client concerns promptly, resulting in a 30% improvement in customer satisfaction ratings.

• Fostered strong relationship with key stakeholders, including clients, internal teams, and industry partners, resulting in increased collaboration and improved overall business performance.

• Identified and executed process improvements, resulting in a 20% reduction in turnaround time for client deliverables and improved efficiency within the account management team.

Received multiple accolades and recognition for outstanding sales performance and exemplary client service, including the Customer service representative of the Year award.

Lead Customer Service Associate

New Smart phones
02.2011 - 05.2017
  • Oversee all aspects of store operations, including inventory management, visual merchandising, and staff scheduling
  • Assisted customers in locating products, make purchase decisions, and process transactions using the POS system
  • Maintained in-depth knowledge of product offerings, promotions, and store policies to provide accurate and helpful information to customers
  • Participated in ongoing training programs to enhance product knowledge and customer service
  • Maintained a clean, safe, and organized store environment, ensure compliance with company policies and procedures
  • Cash Handling and Deposits.

Education

Associate Of Business Administration - Accounting And Finance

National College Karachi
Karachi, Pakistan
03.2004

Matriculation - Secondary Education

Gulistan Shah Abdul Latif school
08.2003

Skills

  • Customer service
  • Microsoft Office
  • Communication
  • Account Management
  • Administrative experience
  • Office management
  • CRM software
  • Sales Techniques

Certification

  • TWIC Card
  • Customer service excellence
  • Driver's License
  • Food Handler Certification

Assessments

  • Management & leadership skills: Impact & influence, Proficient, 09/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
  • Retail customer service, Proficient, 11/01/23, Responding to customer situations in a retail setting
  • Sales skills, Proficient, 09/01/23, Influencing and negotiating with customers
  • Work motivation, Proficient, 12/01/23, Level of motivation and discipline applied toward work
  • Attention to detail, Proficient, 12/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Scheduling, Proficient, 12/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Customer service, Proficient, 12/01/23, Identifying and resolving common customer issues
  • Spreadsheets with Microsoft Excel, Proficient, 09/01/23, Knowledge of various Microsoft Excel features, functions, and formulas
  • Project timeline management, Proficient, 10/01/23, Prioritizing and allocating time to effectively achieve project deliverables
  • Managing accounts in QuickBooks, Proficient, 09/01/23, Using QuickBooks software to manage business financials

Affiliations

As a retail cell phone store owner, I am proud to actively participate in and sponsor local events within our community. We firmly believe in giving back and supporting causes that matter to our customers and neighbors. Whether it's sponsoring school fundraisers, community fairs, or other local events, we are committed to making a positive impact.


By affiliating ourselves with these events, we not only showcase our dedication to the community but also build brand recognition and goodwill among local residents. We understand that our success is interconnected with the well-being of our community, and we strive to contribute to its growth and prosperity.


Through our sponsorships, we aim to create meaningful partnerships and connections with the people we serve. We want our customers to know that we are not just a cell phone store, but a trusted member of the community who genuinely cares about their needs and interests.


By actively engaging in sponsorships and affiliations with local events, we hope to foster a positive image of our brand and inspire others to join us in supporting worthwhile causes. Together, we can make a difference and create a stronger, more vibrant community for everyone.


Overall, as a retail cell phone store owner, my goal is to provide top-notch products, exceptional customer service, and actively contribute to the betterment of the community.


As retail store owner, I’m also affiliated with authorized repair centers, such as uBreakiFix. These partnerships allow my company to offer repair services for various phone brands, ensuring quality repairs and genuine parts.

Timeline

Customer Service Administrative Assistant

NTN INVESTMENTS INC/Metro By T-Mobile Dealer
10.2017 - Current

Lead Customer Service Associate

New Smart phones
02.2011 - 05.2017

Associate Of Business Administration - Accounting And Finance

National College Karachi

Matriculation - Secondary Education

Gulistan Shah Abdul Latif school
ADEEL SIDDIQUI