Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Driving license
Timeline
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Adeel Zafar

Syracuse,United States

Summary

Results-driven professional with 10+ years in Banking Operations, specializing in KYC Validation and Customer Service. Expertise in complaint resolution and management of various loan products, including Mortgage, Personal, and Car Loans. Proven track record in overseeing credit and debit card operations and enhancing customer verification processes. Aiming for a leadership role to drive team performance and support organizational objectives.

Overview

16
16
years of professional experience

Work History

Crew Member

Frozen D Light
Syracuse, NY
08.2025 - Current
  • Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
  • Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
  • Collaborated with team members to streamline order preparation, enhancing overall workflow efficiency.
  • Assisted in training new crew members on operational procedures and best practices for food handling.

Customer Service Representative

United Arab Bank
UAE
09.2013 - 08.2025
  • Completed KYC onboarding and refresh for customers
  • Handled complaints & inquiries across phone, email, chat, and social media
  • Verified customer accounts & identities (local and overseas)
  • Negotiation, communication, and problem resolution skills
  • Worked effectively under pressure to achieve performance goals

IT Support Engineer & Telesales

ICM Japan
Pakistan
08.2009 - 08.2013
  • Handled inbound calls and telesales
  • Data entry and customer record updates
  • Maintained computer systems and provided tech support
  • Engaged customers, identified needs, and closed sales

Education

Bachelor of Business Administration - undefined

Swiss School of Management
11.2022

Diploma of Associate Engineer - Electronics

Aligarh Institute of Technology
09.2012

Skills

  • Customer service and support
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship management
  • Problem solving
  • Call center operations
  • Computer proficiency
  • Complaint resolution

Languages

English
Full Professional

Personal Information

Driving license

Valid Driving license-NYC

Timeline

Crew Member

Frozen D Light
08.2025 - Current

Customer Service Representative

United Arab Bank
09.2013 - 08.2025

IT Support Engineer & Telesales

ICM Japan
08.2009 - 08.2013

Bachelor of Business Administration - undefined

Swiss School of Management

Diploma of Associate Engineer - Electronics

Aligarh Institute of Technology