ADEENA GLISSON
MEDICAL ASSISTANT
Summary
Personable Medical Assistant balancing administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant
Jersey Shore University Medical Center
05.2023 - Current
- Maintained accurate medical records through data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered over 4,000 a month phone calls scheduled appointments via by phone and in person, managed patient flow while greeting visitors in a professional manner.
- Registered new patients into Cadence (EPIC) accurately entering demographic information.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient experience
- Collected samples from patients for laboratory testing purposes.
Greeter
Jersey Shore University Medical Center
03.2023 - 05.2023
- Offered patient support by directing to designated locations and connecting with specific personnel.
- Maintained positive working relationship with fellow staff and management.
- Greeted and assisted patients to foster positive experiences.
- Complied with health and sanitation practices and procedures.
Post Closer
Advisors Mortgage Group
05.2020 - 08.2022
- Reviewed closing documents to ensure accuracy and compliance with state laws, regulations and company policies.
- Submitted closing documents to lenders for post-closing review.
- Prepared and submitted final package of closing documents to the lender, investor for funding, purchase.
- Resolved post-closing discrepancies between lenders and investors by researching title commitments, endorsements, and other related documents.
- Monitored post-closing department performance metrics such as turn times, document delivery dates.
- Responded promptly to inquiries from internal departments concerning post-closing matters.
- Provided training assistance to new team members as needed.
- Communicated regularly with external parties such as lenders, investors and title companies regarding loan status updates.
- Disbursed funds, cut checks and mailed out documents.
Call Center Representative
Winston Benefits
09.2012 - 01.2019
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Utilized knowledge base to answer customers quickly and effectively.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Office Coordinator
Express Employment Staffing Agency
06.2014 - 08.2014
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Greeted visitors and directed them to the appropriate area or person.
- Scheduled appointments for staff members using Outlook calendar system.
- Followed up with customer inquiries via phone or email promptly.
- Supported internal team members with operational support
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
- Processed bi-weekly payroll for 20 employees.
Cashier Manager
Sears
06.2002 - 05.2010
- Managed and trained cashiers on proper cash handling procedures.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Lead store to raise over $8,000 in donations for our US military.
- Lead a 25 member team
- Assisted in making Sears in Ocean one of the top selling stores in our district.
Skills
- Medical Records Updating
- Medical Recordkeeping
- Managing Patient Records
- Electronic Health Records
- Hipaa And Confidentiality
- Process Improvement
- Intake And Discharge
- Outpatient Care
- Customer service and assistance
- Document coordination
- Loan processing support
- Bytepro expertise
- Loan Disbursement
- Teamwork and Collaboration
- Inbound Phone Call Management
- Product Education
- Customer Support
- Payroll
- Transaction Processing
- Returns Processing
- Customer Relationship Management
- Coorniated monthly staff appreciation
Certification
- BLS (CPR/AED) American Heart Association
- Notary Public State of New Jersey
Affiliations
- Partner in community events
- Culture Team HMH
Timeline
Medical Assistant
Jersey Shore University Medical Center
05.2023 - Current
Greeter
Jersey Shore University Medical Center
03.2023 - 05.2023
Post Closer
Advisors Mortgage Group
05.2020 - 08.2022
Office Coordinator
Express Employment Staffing Agency
06.2014 - 08.2014
Call Center Representative
Winston Benefits
09.2012 - 01.2019
Cashier Manager
Sears
06.2002 - 05.2010
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