Summary
A highly motivated and forward-thinking professional with well-honed advocacy skills looking to pursue a rewarding career in an organization that offers challenging opportunities as well as room for professional and personal growth. Excellent team player able to significantly contribute and work as part of a team to achieve a common objective. Diligent assistant manager with over one years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Detail-oriented Assistant Manager offers more than one year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sherwin-Williams
01.2023 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Held regular one-on-one or phone call conversation and meetings with customers to review the store performance and how to better meet there needs and services.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Enlisted Soldier
Army, United
01.2019 - Current
- State Military
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Displayed leadership in accomplishing assignments and learning new skills.
- Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
- Provided tactical and technical guidance to facilitate unit duties.
- Maintained accurate, updated files on civilian and military personnel in battalion.
- Responded immediately to routine and critical accidents, incidents and other emergencies.
- Conducted classes to teach fellow soldiers in platoon about safety and awareness topics.
Direct Care Worker
Riverside Community care
06.2021 - 01.2023
- Riverside Community care is a behavioral health agency that helps individuals monitor their health and give them proper supervision and assistance on their day to day lives and activities
- Giving care and support to individuals
- Encouraging them and having them participate in actives such as reading, taking a walk and exercising
- Provide individuals with transportation to/from medical and mental health appointments
- Giving Assistant when needed to the individuals with the meal planning, meal preparation and grocery shopping
- Provide individuals with emotional support and assistance in being independent, and adaptation to disability/illness or change in medication
- Assist with medication preparation and administration
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Assisted with client personal care needs to foster independence and well-being.
Security Officer
Allied Universal
02.2021 - 10.2021
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored premises and recorded activity in daily officer reports.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Customer Call Center Representative
Onbrand24. Call Center
03.2020 - 04.2021
- The company did work as a third party with other companies such as GMC, LINDT and AT&T to provide customer service to customers all across the United States of America
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Contacted customers about potential service upgrades, new products,services and account changes.
- Referred customers to specific product that can satisfy and meet their immediate needs
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Direct Care Worker
COOPERATIVE FOR HUMAN SERVICES
01.2019 - 08.2019
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Assisted with client personal care needs to foster independence and well-being.
Manufacturing Technician
Medtronic
Beverly, MA
04.2018 - 01.2019
- Troubleshot problems with equipment, devices and products.
- Evaluated final products for quality and compliance with product standards.
- Inspected materials used in deliverable products and determined suitability based on shelf-life.
- Addressed assembly line problems with extensive and detailed knowledge of standard procedures.
- Assisted engineers in developing, building or testing prototypes or new products.
- Analyzed, estimated or reported production costs.
- Collaborated with team members to promptly accomplish tasks and meet deadlines.
- Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
Education
Bachelor of Science - Marketing
01.2022
Skills
- IT: Computer literate and proficient in MS Office (Word, Excel, PowerPoint, Outlook) Basic Knowledge of MS Access, QuickBooks Proven ability to navigate internet applications, word processing, data entry, Progressive in using Excel Sheet
- Communication: Excellent writing skills, Adept and tactful speaker, confident, articulate, emphatic & attentive listener with fluency in English language Able to convey information clearly and concisely, and to talk to people on different levels and quickly establish rapport
- Sales Monitoring
- Cost Control
- Performance Evaluations
- Customer Rapport
- Safety and Risk Assessments
- Technical Proficiency
- Strategic Planning
Timeline
Assistant Manager - Sherwin-Williams
01.2023 - Current
Direct Care Worker - Riverside Community care
06.2021 - 01.2023
Security Officer - Allied Universal
02.2021 - 10.2021
Customer Call Center Representative - Onbrand24. Call Center
03.2020 - 04.2021
Enlisted Soldier - Army, United
01.2019 - Current
Direct Care Worker - COOPERATIVE FOR HUMAN SERVICES
01.2019 - 08.2019
Manufacturing Technician - Medtronic
04.2018 - 01.2019
Salem state University - Bachelor of Science, Marketing