Adefunke Akintola
Houston,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Anikdam Service Llc
01.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance customer satisfaction and streamline service processes.
- Managed sales transactions accurately, ensuring compliance with company policies and procedures.
- Trained new staff on customer service protocols and best practices for product knowledge.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed appointment scheduling, optimizing salon workflow and enhancing client satisfaction.
Customer Service Representative
Tobs Braiding Salon Llc
11.2018 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Corporate Legal Associate
Sholanke & Sholanke Lawal Firm
05.2015 - 05.2017
- Conducted comprehensive due diligence investigations for corporate transactions, mitigating risks for clients.
- Developed strong working relationships with clients, resulting in repeat business and referrals.
- Analyzed complex legal issues using critical thinking skills, leading to innovative solutions for client challenges.
- Assisted senior attorneys in preparing for trial, contributing to successful outcomes in numerous cases.
- Increased client satisfaction by providing timely and accurate legal research on various topics.
- Managed complex litigation matters, coordinating with multiple parties to achieve favorable results.
- Negotiated favorable settlements in various disputes, saving clients from costly litigation expenses.
- Mentored junior associates within the firm, fostering professional growth through guidance on best practices and industry standards.
Library Assistant
Lagos State University
06.2011 - 03.2017
- Provided expert guidance to clients on navigating the grievance system, empowering them to make informed decisions about their cases.
- Spearheaded initiatives for continuous improvement in the grievance management process, resulting in increased efficiency across the department.
- Cultivated a collaborative work environment with team members, fostering efficiency in addressing grievances.
- Conducted regular audits of resolved cases to identify potential improvements or errors within the system.
Education
Masters In View - Human Resources Management
Walden University
Minneapolis, MNLLB - Law
Nigerian Law School
Lagos, Nigeria11.2015
Bachelor Of Laws - Law
Lagos State University
Lagos, Nigeria01.2015
High School Diploma - undefined
Lagos State Model College
Lagos, Nigeria01.2009
Skills
- Service excellence
- Problem resolution
- Customer relations
- Complaint handling
- Conflict resolution
- Computer proficiency
- Team development
- Effective call management
- Administrative support
- Microsoft Office Suite
- Customer relationship management (CRM)
- Clerical support
- Customer education
- Business development
- Critical thinking
- Call center experience
Timeline
Customer Service Representative
Anikdam Service Llc
01.2024 - Current
Customer Service Representative
Tobs Braiding Salon Llc
11.2018 - 12.2024
Corporate Legal Associate
Sholanke & Sholanke Lawal Firm
05.2015 - 05.2017
Library Assistant
Lagos State University
06.2011 - 03.2017
Bachelor Of Laws - Law
Lagos State University
High School Diploma - undefined
Lagos State Model College
Masters In View - Human Resources Management
Walden University
LLB - Law
Nigerian Law School