Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ADEFUNKE WILEY

Parkville,MD
ADEFUNKE WILEY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

18
years of professional experience

Work History

Hadassah African Restaurant

Customer Service Representative
05.2021 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Oyc Business Consulting Services

Customer Service Representative
03.2019 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Arrowhead Regional Medical Center

Nursing Assistant
08.2016 - 02.2019

Job overview

  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Documented care actions by completing records and logs in medical software system.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Lagos state management agency
Ikeja, Lagos state,Nigeria

Personal Assistant
2008.04 - 2015.04 (7 education.years_Label)

Job overview

  • Used discretion when handling confidential information.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Sourced and ordered office equipment and supplies.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Arranged domestic and international travel plans and itineraries.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

Wingate Autos
Victoria Island, Lagos Nigeria

Customer Service Assistant
2005.02 - 2008.06 (3 education.years_Label & 4 education.months_Label)

Job overview

  • Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Offered basic technical support for clients on wide range of company products.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer questions about product availability and shipment times.
  • Organized and scheduled customer orders to appropriate departments.
  • Gathered and verified data from customers to promote marketing initiatives.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Communicated with suppliers to maintain updated information regarding status of current orders.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Education

America Medical School
Pomona, CA

from Nursing Assistance
02.2016

University Overview

University of Ado Ekiti
Ekiti, Nigeria

Bachelor of Arts from English Language And Literature
05.2004

University Overview

Skills

  • Upselling Products and Services
  • Customer Account Management
  • Call Documentation
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Upbeat and Positive Personality

Timeline

Customer Service Representative
Hadassah African Restaurant
05.2021 - Current
Customer Service Representative
Oyc Business Consulting Services
03.2019 - Current
Nursing Assistant
Arrowhead Regional Medical Center
08.2016 - 02.2019
Personal Assistant
Lagos state management agency
2008.04 - 2015.04 (7 education.years_Label)
Customer Service Assistant
Wingate Autos
2005.02 - 2008.06 (3 education.years_Label & 4 education.months_Label)
America Medical School
from Nursing Assistance
University of Ado Ekiti
Bachelor of Arts from English Language And Literature

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ADEFUNKE WILEY