ADEGUNWA GBADEBO SAMUEL
Customer Service Cordinator
Chicago,IL
Summary
Am a highly resourceful, flexible, and enthusiastic individual who as an ambitious young man enjoys the challenge of working across a broad range of sectors. I would like to work for an organization that is looking for talented, committed, and ambitious people to grow, learn, deliver to the best of their ability and be able to get to the height of my career.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Customer Relations: Customer Service Coordinator, Data Entry Specialist, and EDI Coordinator
Avlon Industries, Inc
07.2023 - Current
- Provide introductory information to new customers.
- Ensuring that customers are satisfied with the products and services.
- Follow up with clients and customers to check that they’re satisfied with any purchases.
- Let customers or clients know about additional products and services.
- Determining the quickest, most effective ways to answer a client's or customer’s questions.
- Escalating queries and concerns.
- Troubleshooting common issues with a product or service.
- Working with a team of CSRs and other departments to find appropriate solutions to customers or clients queries and concerns.
- De-escalate situations involving dissatisfied customers, by offering patient assistance and support.
- Call clients and customers to inform them about the company’s new products, services, and policies.
- Guide callers through troubleshooting, navigating the company site or using the product or service.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
- Collaborate with other call center professionals to improve customer service.
- Help train new employees and inform them about the company’s customer management policies.
- Data Entry Specialist
- Help train new employees and inform them about the company’s customer management policies.
- Create a spreadsheet to track important customer information and orders.
- Transfer data from hard copy to digital database.
- Update customer information in a database.
- Organize existing data in a spreadsheet.
- Verify outdated data and make necessary changes to records.
- Operate common office equipment, like scanners, printers, and photocopy machines.
- Search for and investigate information contained in files.
- Perform regular database backups to secure data.
- Input text-based and numerical information from source documents.
- Provide occasional administrative support.
- Sort and organize hard copies of paperwork after entering data electronically.
- Review data for deficiencies or errors.
- Assist with special projects that require large amounts of data entry.
- Provide data entry support across departments on an ad-hoc basis.
- Type in data quickly and efficiently.
Operations Team Member
Target Distribution Center
04.2019 - 01.2021
- Operations and Merchandising activities.
- Store Remodeling and Shipping Activities.
Pre-Operational and Operational Quality Control/Assurance Technician
Taylor Farms
11.2017 - 02.2019
- Monitor Temperature, Chlorine levels and pH of plant water wash.
- Monitor operations of Metal Detectors.
- Check and pass/fail all machines before starting work for production and document same.
- Ensure food safety.
- Monitor operations of processing and storage areas.
- Check products for adherence to specifications.
- Report on all problems.
- Monitor integrity of HACCP (food safety plan).
- Understand and follow safety procedures.
- Working in a team environment.
- Schedule checks of products and processes.
- Daily GMPs Monitoring and Checklist.
- Do the Environmental swabs specify in the ATP sampling procedure
- Download ATP results.
- Perform product specification analysis based on customer specification and document same accordingly.
- Ensure that all products are produced to customer specification.
- Check and Monitor Raw product inventory and dump report.
- Prepare and ship customer samples as requested.
- Prepare and ship environmental samples to lab.
- Collect and Label finished product shelf life and micro retains for analysis.
- Inspect raw materials.
- Make sure all cooler doors are closed/no gap of light showing.
- Monitor daily Temperature in the facility and all the coolers.
- Check temperature chart recorders weekly, date, sign and file in a safe place.
- Data collections of samples chart recorders weekly, date, sign and file in a safe place.
- Verify that recorders are operating properly by verifying the room temperature with a calibrated thermometer or a digital thermometer. Also check date and sign same.
- Lock out, tag out (LOTO) a safety procedure used to ensure that dangerous equipment is properly shut off and not able to be started up again prior to the completion of maintenance, cleaning, or repair work.
Project Engineer/ Project Manager
Bulwark Construction Limited
12.2012 - 01.2017
- Responsible for ensuring that projects run smoothly, and structures are completed with budget and on time.
- Also, in charge of applying procedures and systems to ensure the safety of staff, and others.
- Delivering various engineering related projects from feasibility stage through to detailed design and site implementation.
- Liaising with all parties involved in a project.
- Monitoring resources and maintaining progress against budgets.
- Overseeing the actual construction on the ground.
- Dealing with complaints from local people experiencing disruption due to building works.
- Organizing human and material resources on site.
- Undertaking technical and feasibility studies including site investigations.
- Training and supervision of junior staff.
- Taking responsibility for health and safety on site.
Education
BSc (Hons) - Civil and Environmental Engineering
University of Lagos
06.2006 - 10.2011
MSc (Hons) - Civil and Environmental Engineering, Highway and Traffic Engineering
University of Lagos
05.2014 - 12.2016
Certificate of Attendance - Project Management Training
University of Lagos Consult
Certificate of Attendance - Project Management Training
University of West England
BA - Organizational Leadership and Project Management
Arizona State University
09.2020 - 06.2023
Master of Science - Organizational Leadership
Arizona State University
Arizona 05.2024 - 08.2025
Skills
Proficient in Microsoft Office Suite
Excel spreadsheet management
Effective leadership skills
Effective team leadership
Effective team leadership
Results-driven leadership
Effective verbal communication
Effective team contributor
Effective project coordination
SAGE X3 proficiency
SPS Commerce expertise
HACCP food safety expertise
Lockout/tagout procedures
Interests
Reading
Football
Travelling
Learning new things
Personal Qualities
- Fast Learner.
- Good understanding.
- Ability to think methodically.
- Detail conscious with an ability to study the minute aspects of any job assigned.
- Ability to transfer skills from one sector to another.
- Fast learner.
- Making judgments and solving problems.
- Strategic thinker with the ability to execute effectively.
- Able to undertake complex and repetitive calculations.
- Always ensuring the highest quality of workmanship.
- Able to work under pressure.
- Negotiating, supervisory and leadership skills combined with the ability to delegate.
Personal Information
- Date of Birth: 06/22/84
- Gender: Male
- Nationality: Nigerian-American
Leadership Experience
- Coordinate day-to-day activities.
- Mediate Conflicts.
- Identify needed human and financial resources.
- Manage the Project budgets.
- Set Milestones.
- Keep work on track.
- Making judgments and solving problems.
- Ensure that the project goals are met and delivered on time and on budget.
- Ensure that everyone contributes and benefits from the project.
- Leader as Initiator for action and coordination.
- Leader as a Model to shape others behavior and character for performance.
- Leader as a Negotiator to resolve conflicts with critical thinking.
- Leader as a Listener
- Leader as a working Team Member through personal contribution.
Timeline
Master of Science - Organizational Leadership
Arizona State University
05.2024 - 08.2025
Customer Relations: Customer Service Coordinator, Data Entry Specialist, and EDI Coordinator
Avlon Industries, Inc
07.2023 - Current
BA - Organizational Leadership and Project Management
Arizona State University
09.2020 - 06.2023
Operations Team Member
Target Distribution Center
04.2019 - 01.2021
Pre-Operational and Operational Quality Control/Assurance Technician
Taylor Farms
11.2017 - 02.2019
MSc (Hons) - Civil and Environmental Engineering, Highway and Traffic Engineering
University of Lagos
05.2014 - 12.2016
Project Engineer/ Project Manager
Bulwark Construction Limited
12.2012 - 01.2017
BSc (Hons) - Civil and Environmental Engineering
University of Lagos
06.2006 - 10.2011
Certificate of Attendance - Project Management Training
University of Lagos Consult
Certificate of Attendance - Project Management Training
University of West England