Summary
Overview
Work History
Education
Skills
Timeline
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Ade Idris Solarin

Minnetonka,MN

Summary

Professional with strong background in customer service and administrative support, prepared for leadership roles in front desk management. Known for improving operational efficiency and fostering collaborative environment. Ensures reliability and adaptability to meet dynamic workplace needs, leveraging skills in multitasking and problem-solving.

Overview

10
10
years of professional experience

Work History

Front Desk Lead

Novare Group - Hotels And Residences
05.2017 - 12.2023
  • Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
  • Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
  • Monitored daily performance metrics to identify areas of improvement within the front desk team''s workflow, leading to enhanced operational efficiency.
  • Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.

Front Desk /Concierge

Niralos Atlanta LLC- Condos And Hotels
01.2014 - 04.2017
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
  • Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
  • Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Created welcoming and comfortable environment for guests.
  • Assisted with luggage handling, valet services and concierge services.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.

Education

Master of Science - Management Information Systems

Gatech
Atlanta
05-2026

Skills

  • Exceptional communication
  • Guest relations
  • Initiative-taking
  • Billing management
  • Staff scheduling
  • Training and mentoring
  • Microsoft office
  • Oral and written communications

Timeline

Front Desk Lead

Novare Group - Hotels And Residences
05.2017 - 12.2023

Front Desk /Concierge

Niralos Atlanta LLC- Condos And Hotels
01.2014 - 04.2017

Master of Science - Management Information Systems

Gatech

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