Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adejumo Ayobami

Atlanta,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative/Data Entry Clerk

InvestNext
07.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Troubleshoot and resolve customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent.
  • Updated account information to maintain customer records.
  • Assign to receive , transmit , route , and relay service call information to transmit directly to the service technician.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Communicate appropriately in both a scripted and non -scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs .
  • Work with our customer service , sales and management staff to stay updated on the latest and greatest products , service and sales promotions our clients have to offer .
  • Engage with teammates , team lead ,manager , and other team members across many levels of the organization using virtual collaboration tools such as zoom , slack , and webcams to contribute to an infectious customer-centric culture of collaboration.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered prompt service to prioritize customer needs.

Retail Business Owner

Owner
06.2022 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Prioritized and allocated valuable resources to meet business targets.
  • Prepared annual budgets with controls to prevent overages.
  • Conducted audit inspections and independent checks to verify parts and materials.

Education

Cybersecurity

Georgia Military College - Milledgeville
Milledgeville, GA

Skills

  • Call Management
  • Paperwork Processing
  • Data Entry
  • Scheduling
  • Web analytics tools
  • Result oriented
  • Software and hardware issues
  • Independent worker
  • Rapport building
  • Microsoft Outlook
  • Prioritization

Timeline

Retail Business Owner

Owner
06.2022 - Current

Customer Service Representative/Data Entry Clerk

InvestNext
07.2021 - Current

Cybersecurity

Georgia Military College - Milledgeville

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Adejumo Ayobami