Adejumoke Adjeniji
Katy,TX
Summary
Dynamic Force Support Officer and Customer Service Representative with a proven track record in facility management and customer relationship management. Excelled at USAF Reserves by directing high-stakes construction projects and at Teepee Remodeling by enhancing client satisfaction. Skilled in Xactimate and conflict resolution, achieving operational excellence and customer loyalty.
Property adjustment professional equipped with comprehensive experience in claim assessments and resolutions. Consistently delivers accurate evaluations and fosters positive relationships with clients and team members. Known for reliability, adaptability, and collaborative approach to achieving results.
Overview
4
4
years of professional experience
Work History
PRPERTY ADJUSTER
AllState
03.2025 - Current
- Conduct on-site and remote inspections of properties damaged by perils including wind, hail, water, fire, lightning, and more, traveling up to 70% of the time nationwide.
- Evaluate insurance policies and endorsements to determine claim coverage and prepare detailed damage estimates using Xactimate software.
- Deliver compassionate, customer-focused service by guiding policyholders through the claims process, negotiating settlements, and resolving claims efficiently.
- Utilize the ClaimsX Video Collaboration platform to assess property damages remotely during adverse weather or restricted travel conditions.
- Maintain compliance with all licensing and regulatory requirements, adhering to legal standards and company policies.
- Operate independently in a fast-paced, high-volume environment, managing 10-day deployment schedules with 12-hour workdays.
- Collaborate with vendors, contractors, and third parties to support accurate loss assessments and effective settlement negotiations.
- Document all activities clearly and accurately in internal claims systems, ensuring transparency and financial integrity.
- Apply strong problem-solving and critical thinking skills to assess complex damages and expedite claim resolution while maintaining high-quality standards.
Force Support Officer
USAF Reserves
06.2024 - Current
- Directed and supported critical operations related to facility management, construction projects, and infrastructure maintenance to ensure operational readiness.
- Coordinated building inspections, repairs, and upgrades to meet safety and mission standards.
- Supervised and trained personnel in construction practices, safety procedures, and equipment operation.
- Managed budgets, timelines, and resource allocation for multiple construction and renovation projects.
- Developed and implemented strategic plans for base infrastructure, optimizing space utilization and operational workflows.
- Collaborated with engineers, architects, and contractors to design and execute construction projects, ensuring compliance with military and environmental regulations
- Successfully completed 5 high-pressure projects in remote and austere environments, meeting tight deadlines and adapting to changing mission needs.
- Coordinated building inspections, repairs, and upgrades to meet safety and mission standards.
Customer Service Representative
Teepee Remodeling
02.2021 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Serve as the primary point of contact for clients with roofing damages caused by hail and wind.
- Assist clients in navigating the insurance claims process, providing clear explanations and documentation support.
- Coordinate scheduling for inspections, repairs, and follow-up appointments to ensure timely service.
- Address customer inquiries and concerns with empathy, ensuring a positive experience even during challenging situations.
- Collaborated with contractors, estimators, and insurance adjusters to align project goals and timelines.
- Maintained accurate records in CRM software, ensuring seamless communication and project updates.
- Managed over 50 inbound and outbound calls daily for roofing inquiries, providing tailored solutions to customers.
- Supported roofing teams with scheduling and order management, ensuring projects were completed efficiently.
- Processed customer feedback to identify service improvements and streamline operations.
- Built long-term relationships with clients by following up after project completion to ensure satisfaction.
Education
Bachelor of Science - Management Technology
Lagos State University
06-2008
Skills
- Claims investigation
- Damage assessment
- Property inspection
- Policy interpretation
- Verbal and written communication Customer relationship management Problem -Solving Skill Scheduling and project tracking Inbound and Outbound call Negotiation Skill Team collaboration Insurance claim coordination (hail and wind damage) Conflict resolution and empathy Xactimate Excellent Communication Critical Thinking
Skills
Timeline
PRPERTY ADJUSTER
AllState
03.2025 - Current
Force Support Officer
USAF Reserves
06.2024 - Current
Customer Service Representative
Teepee Remodeling
02.2021 - 05.2024
Bachelor of Science - Management Technology
Lagos State University
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