Enthusiastic EHR IT Consultant/Go-Live Elbow Support with over 10+ years of health care experience. I'm a customer focused results-oriented individual, with an ability to anticipate problems and visualize solutions on a proactive basis. Proficient working on all phases of EHR/EMR applications Implementation and project management. Core competencies includes but not limited to; effective communication skills, self-motivated, flexible and versatile, listens well, detail oriented, highly organized, with extensive knowledge in Health Information Management/Informatics Technology documentation.
Work History
Senior Clinical Analyst
4 Years
Memorial Hermann Hospital | 10.2022 - Current
Trained new hired providers and nurses.
Assisted in implementing new reporting tools to streamline operational efficiency across departments. e.g. signals, creating tasks..
Developed and implemented new reporting tools to streamline operational efficiency across departments.
Assisted in setting up Haiku, Dragon and imprivata
Rounded on Clinics to support the providers and nurses on Epic workflow.
Assisted in resolving and escalating tickets in Servicenow.
Involved in several upgrade meetings.
Assisted with user settings.
Analyzed clinical data sets to inform strategic decision-making for hospital administration.
Evaluated current systems and recommended upgrades, resulting in enhanced data accuracy and reliability.
Identified areas for improvement in existing clinical workflows by conducting comprehensive assessments of current practices.
Enhanced patient care by implementing efficient clinical workflows and optimizing electronic health record systems.
Ran quality metrics reports to maintain high standards of virtual care.
University of Vermont Medical Center | 12.2021 - 02.2022
. Conducted vetting of EUPA and tip sheet to ensure accuracy and compliance.
. Facilitated lab collection for nurses by preparing samples and organizing materials.
. Guided end users in navigating nursing workflow to enhance efficiency.
. Contributed to the development of curriculum by collaborating with educators and stakeholders.
. Built and sustained productive working relationships with clients to foster collaboration.
. Troubleshot issues and worked with vendors on issue resolution.
Epic Credentialed Trainer (Orders)
4 Months
Trinity Health | 08.2021 - 12.2021
Facilitated provider's use of Dragon dictation software for efficient documentation.
Conducted training sessions for accelerated classes to enhance student learning.
. Contributed to curriculum development by integrating best practices and feedback.
Epic Credentialed Trainer (Orders, AMB, ClinDoc)
3 Months
Baptist Health Louisville | 05.2021 - 08.2021
Developed and revised educational curriculum to enhance learning outcomes.
. Coached new hire consultants on Epic systems, enhancing their onboarding experience.
. Edited EUPA, Tip sheets and exercise booklets
Managed inquiries regarding parking lot operations by routing them to relevant teams.
Assisted doctors in customizing patient care plans to improve individual treatment.
Facilitated communication of project goals and deadlines among team members.
. As a zone lead I Participated in assessing team performance and providing feedback to employees
Epic GOLIVE Support (Inpatient)
1 Month
Orlando Health | 03.2021 - 04.2021
. Trained physicians and nurses on how to create and navigate through patient lists and order entry.
. Assisted physicians and nurses on how to find medications, allergies, vital, problem lists, and maintaining meaningful use requirement
. Resolved technical issues for existing support tickets
. Analyzes and problem solves system or workflow challenges.
. Facilitated physicians' use of in basket, streamlining communication and workflow
. Created note templates for providers to enhance documentation efficiency.
. Supported the providers with creating of their preference list and order sets
Epic Go-Live Support Specialist (ZONE LEAD)
1 Month
Jefferson Bucks Hospital | 01.2021 - 02.2021
. Instructed the provider on adding a problem-to-problem list and assessment plan.
. Assisted provider in reviewing and reconciling medication lists to ensure accuracy.
. Showed the provider how to add a problem-to-problem list and add assessment plan.
. Supported the physicians with personalization
. Assisted nurses in administering blood transfusions to ensure patient care and safety.
. Assisted nurses in documenting patient information on flowsheets and electronic records for accuracy.
. Helped the nurses with flowsheet and documentation on Mar and avatar.
. Ensuring proper functionality and adherence to corporate standards
Epic Credentialed Trainer, CPOE (REMOTE)
4 Months
Montefiore Nyack Hospital | 08.2020 - 12.2020
. Facilitated virtual training for physicians on navigators for admission, transfer, rounding, and discharge, enhancing their operational efficiency.
. Showed the physicians all the meaningful use requirements
. Assisted with the virtual training of physicians on how to use the navigators for Admission, Transfer, Rounding and discharge
. Delivered training and guidance to end users on policies and procedures, ensuring compliance and understanding.
. Collaborated on curriculum development to enhance training materials.
. Charged with maintaining the roster and the EUPA test in the Healthstream/ learning management System.
. Assisted with login Labs.
Epic Go-Live Consultant, Inpatient (REMOTE)
1 Month
Montefiore Nyack Hospital | 04.2020 - 05.2020
. Used connect wise to remote into end users' computers
. Assisted providers in navigating workflows to enhance user experience.
. Used Bomgar to resolve issues..
. Troubleshot user issues and escalated complex problems to ensure timely resolution.
. Supported the physicians with med reconciliation.
Provided support for In basket management by guiding users on effective navigation.
. Provides high quality technical support for assigned applications
Epic Credentialed Trainer (Ambulatory)
2 Months
Virtua Cardiology | 02.2020 - 04.2020
. End user classroom trainer for epic ambulatory modules
. Assisted with curriculum development
. Updated end user record in Learning management system/Healthstream
. Trained physicians and nurse on how to use smart set when placing order.
. Trained the physicians on how to use charge capture.
. Charged with developing training exercise booklets, tip sheets and online eLearning.
. Performed curriculum review an testing.
. Trained the physicians on how to use Dragon for dictation.
Epic Credentialed Trainer (Orders, Stork, Asap)
5 Months
Tower Health | 03.2019 - 08.2019
. Design and maintain curriculum development.
. Trained Accelerated classes
. Created and edited EUPAs
. Assisted end users with the resolution of training and documentation problem as appropriate.
. Trained the physicians on how to use the navigators for Admission, Transfer, Rounding and discharge
. Trained the Physicians on how to do the med reconciliation
. Showed the physicians all the meaningful use requirements
. Charged with maintaining the roster and the EUPA test in the Healthstream
. Trained and supported end users with the operation and administration of systems.
. Crossed trained in 8 Epic Applications.
Epic Go-Live Consultant (ClinDoc, Orders)
9 Months
OPTIMUM HIT | 01.2018 - 10.2018
. Assisted the end users with personalizing their templates
. Provided support to the end users with releasing orders
. Supported the physicians with med reconciliation
. Helped the nurses with their flowsheet
. Trained the Physician how to put in orders.
. Help the nurses with documenting EKG.
. Provided support for the nurses with lab collection
Epic Credentialed Trainer
2 Months
Christus Trinity Mother Frances Health System | 08.2017 - 10.2017
. Trained the physicians on how to put in their orders
. Trained the physicians and the nurses on how to navigate through the patient lists.
. Supported with rooster and grading of Eupa tests in the healthstream
. Showed the physicians how to create different templates for faster workflow.
Epic Credentialed Trainer
1 Year 1 Month
Baptist Medical Center | 07.2016 - 08.2017
. Trained the physicians on how to use the navigators for Admission, Transfer, Rounding and discharge
. Trained the Physicians on how to do the med reconciliation
. Showed the physicians all the meaningful use requirements.
. Helped with the curriculum
. Charged with maintaining the rooster and the EUPA test in the Healthstream
Epic Go-Live Support Consultant (CSI)
Methodist Hospital | 06.2016 - 06.2016
. Assisted the end users with personalizing their templates.
. Provided support to the end users with releasing orders.
. Supported the physicians with med reconciliation.
. Helped the nurses with their flowsheet
Epic Go-Live Support Consultant
1 Month
MD Anderson Cancer Center | 02.2016 - 03.2016
. Assisted providers on the process of applying and managing treatment and support plans for cancer patients
. Provided support to nurses on how to release orders and chart administration on chemotherapy drugs as well as other related orders planned for patient on treatment day.
. Showed staff how to coordinate their workflow into the epic system in an easy manner.
. Showed providers how to properly build and use smart phrases, smart links, smarttexts, and smartlists
. Emphasized the importance of meaningful use.
Epic Go-Live Support Consultant
1 Month
Doctor's Hospital | 11.2015 - 12.2015
. Trained physicians and nurses on how to create and navigate through patient lists and order entry.
. Assisted physicians and nurses on how to find medications, allergies, vital, problem lists, and maintaining meaningful use requirement
. Provided issue resolution to existing tickets. Assisted the physicians with the use of inbasket
Cerner EMR Consultant ( HIM)
1 Month
COX Health Family Medicine and Obstetrics | 11.2015 - 12.2015
. Worked at the command center to troubleshoot clinical issues.
. Provided support with med reconciliation.
. Showed the clinicians how to make notes, meds their favorite.
Cerner go- Live Consultant (REG & SCHED)
1 Month
California Institution For Women | 09.2015 - 10.2015
. Helped the nurses with the distribution of medications to the inmates in the pill cage.
. Provided support with registration and scheduling.
. Supported the OBGYN department.
. Provided support with nursing documentation.
Epic Go-Live Support Consultant
1 Month
Doctor's Hospital | 08.2015 - 09.2015
. Trained physicians and nurses on how to create and navigate through patient lists and order entry.
. Assisted physicians and nurses on how to find medications, allergies, vital, problem lists, and maintaining meaningful use requirement
. Provided issue resolution to existing tickets.
. Assisted the physicians with the use of inbasket
Cerner EMR Consultant
Stony Brook University Hospital | 08.2015 - 08.2015
. Supported the clinicians with go–live implementation.
. Provided support with admission, transfer and discharge of patients.
. Trained the clinicians on how to reconcile the patients' medication.
. Showed the clinicians how to assign patients.
Cerner EMR Consultant
1 Month
LAC+USC Medical Center | 06.2015 - 07.2015
. Helped the nurses and physicians with finding their patients
. Elbow support to Physicians and nurses, supported CPOE, clinical documentation and Surginet.
. Showed the nurses on how to record the vital signs and administering medication.
. Trained the physicians on how to do their med reconciliation
Epic Training Co-Coordinator/Inpatient Orders Credentialed Trainer
11 Months
St. Luke's Episcopal, (Catholic Health Initiative) | 04.2014 - 03.2015
. Charged with conducting instructor-led-training courses for Epic inpatient
. Charged with creating training curriculum and familiarization with the hospital's work flow
. Charged with maintaining classroom roster and recording attendance
. Charged with sharing application knowledge with team members
. Trained the physician on how to personalize their note template, order sets, labs, and medications.
. Trained the physicians on dragon.
Epic Inpatient Orders Support
1 Month
University Of North Carolina | 03.2014 - 04.2014
. Trained Physicians and nurses on how to create and navigate through Patient List and Order Entry.
. Trained clinicians to set up and utilize order sets, smarttext, and smartphrase.
. Trained physicians and nurses how to find medication, review patient header, allergies, vitals, Problem Lists, enter medication orders and mark as review to meet meaningful use criteria.
. Trained on how to review and update patient's history
. Trained Nurses on how to document patient-reported immunizations.
PowerChart Maternity/CPOE Go-Live
Sierra Medical, El-Paso Texas | 03.2014 - 03.2014
. Designs, develops, implements, and coordinates project training plans from the Project Initiation to Project Closing and “go-live” implementations
. PowerChart maternity support for OBGYN and family practice
. FataLink subject matter expert
. Designs, and develops all student and instructor material (handbooks, handouts, cheat sheets, assessments, student guides and instructor guides)
. Effectively served as lead support for Bar Code Medication Administration (BCMA)
. Trained front end users in Cerner Revenue cycle
McKesson HED/HEO Support
Baptist Health Louisville Leidos/Medfirst | 02.2014 - 02.2014
. Experience in Horizon Expert Documentation (HED), and Horizon Expert Orders (HOE) floor support
. Providing end-user support for go-live.
. At the Elbow support for both physicians and nursing staff
. Supporting NICU and Surgical orthopedic departments.
. Worked with command center to help resolve any issues