Adekemi Okoro
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Uleval Technology
Lagos, Nigeria
02.2020 - 06.2022
- Handling Customers Inquiries,Responded to customer calls and emails to answer questions about products and services.
- Customer Relationship Management, maintaining positive relationships with customers by actively listening to their feedback, providing personalized assistance, and ensuring their overall satisfaction.
- Issue Resolution, identifying and resolving customer issues and complaints effectively and efficiently, ensuring a satisfactory resolution for both the customer and the company.
- Reduce Customer Complaint, implementing strategies or improvements that led to a significant decrease in customer complaints.
- Contribution to Team Success, actively collaborating with team members, sharing knowledge and best practices
Account Support Officer/Client Service Officer
Stanbic IBTC Bank plc, Abuja
Abuja, Nigeria
02.2014 - 08.2019
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Error free account amendment and customers update.
- Positive Customer Feedback, receiving commendations or positive testimonials from customers for outstanding service or going above and beyond to resolve their issues.
- Collaborated with other teams to identify and resolve customers issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales,marketing,and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Science - IT Security Administrator Associate Program
Texas Premier Technology Institute
Texas TX USA11.2023
Bachelor of Science - BSc Biochemistry
University of Ilorin
Ilorin Kwara State, Nigeria09.2011
Skills
- Customer Support
- Data Entry
- Inbound and Outbound Calling
- Microsoft Office
- Call Center Operations
- Customer Account Management
- Daily Logs
- Issues and Complaint Resolution
- Risk Management
- Critical Thinking
Certification
CompTIA Security+ ( In View)
Timeline
Customer Service Officer
Uleval Technology
02.2020 - 06.2022
Account Support Officer/Client Service Officer
Stanbic IBTC Bank plc, Abuja
02.2014 - 08.2019
Associate of Science - IT Security Administrator Associate Program
Texas Premier Technology Institute
Bachelor of Science - BSc Biochemistry
University of Ilorin