Riana Rivera
Benton City,WA
Summary
Well-qualified Administrator/Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
The Irvine Company
Costa Mesa, CA
10.2021 - 10.2022
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Assisted achieving financial goals through closing on renewals and transfers, participating in leasing goals and communicating the value of our communities.
Executive Administrator/Office Manager
InterSolutions
Huntington Beach, CA
02.2020 - 09.2022
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained multiple operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Client Service Representative
Kilter Termite & Pest Control
Orange, CA
01.2019 - 01.2020
- Helped large volume of 40-55 customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
AA - General Studies
Santa Ana College
Santa Ana, CA08.2024
High School Diploma -
Garden Grove High School
Garden Grove, CA06.2017
Skills
- Tenant and Owner Liaising
- Administrative Leadership
- Policy and Procedure Enforcement
- Multi-Complex Problem Solving
- Organizational Systems
- Project Management
Accomplishments
- Achieved Girl Scout's Silver and Gold Award by providing lasting change to my completing 130 hours.
Timeline
Assistant Property Manager
The Irvine Company
10.2021 - 10.2022
Executive Administrator/Office Manager
InterSolutions
02.2020 - 09.2022
Client Service Representative
Kilter Termite & Pest Control
01.2019 - 01.2020
AA - General Studies
Santa Ana College
High School Diploma -
Garden Grove High School