Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Reliable professional bringing strong background in settings. Uses abilities with equipment and supply management to help group meet challenging demands. Punctual and organized with great multitasking abilities.
Overview
7
7
years of professional experience
Work History
Driver
Uber
, New Jersey/ New York
05.2024 - Current
Adhered to company policies and procedures related to safety and security standards.
Documented daily mileage, gas, and other data.
Determined most expedient trip by mapping out driving routes ahead of time.
Picked up clients from specific locations to transport and drop off at destinations.
Food Runner
Sofia's Restaurant
Englewood, New Jersey
06.2023 - Current
Assisted servers in setting up tables for guests.
Greeted and welcomed customers as they arrived at the restaurant.
Delivered food to guests in a timely manner while following safety protocols.
Checked all dishes before delivering them to ensure quality standards were met.
Ensured that all orders were correct before leaving the kitchen area.
Replenished water glasses, bread baskets, condiments and other necessities during meal service.
Provided assistance with clearing plates from tables after meals were completed.
Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
Greeted guests with friendliness and professionalism.
Truck Driver
Peru Foods
Fairview , New Jersey
10.2022 - 06.2023
Transported goods to and from specified destinations in accordance with delivery schedules.
Inspected truck before and after trips, ensuring all safety regulations were followed.
Communicated with dispatchers regarding pickup and delivery times.
Loaded and unloaded cargo using forklifts or other material handling equipment.
Stayed informed regarding changes in transportation laws and regulations that could affect operations.
Maintained safe driving habits to protect property and general public on roadways.
Worked well with dispatchers to communicate route and schedule changes.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Manager of Restaurant
Melia Penisula Varadero Hotel
Varadero, Cuba
06.2018 - 07.2022
Ensured compliance with all food safety regulations and sanitation standards.
Supervised and trained staff in customer service, food handling, and safety protocols.
Developed strategies for improved operational efficiency and customer satisfaction.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Conducted weekly team meetings to discuss performance issues and provide feedback.
Maintained detailed records of sales transactions and daily shift reports.
Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Created new menu items based on customer feedback and industry trends.
Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Ordered supplies from vendors as needed while staying within budget guidelines.
Adhered to all health department regulations regarding food storage and preparation.
Inspected dining room area regularly for cleanliness and adherence to safety standards.
Provided exceptional customer service by anticipating guest needs before they arise.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Resolved and investigated complaints regarding service, food quality and accommodations.
Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Restaurant Waiter
Melia Penisula Varadero Hotel
Varadero, Cuba
07.2017 - 06.2018
Greeted customers, provided menus and answered questions about menu items.
Assisted guests with making food and beverage selections.
Took accurate food and drink orders, using a POS ordering software system.
Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Checked on guests during meals to ensure satisfaction with each course.
Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Education
Middle Technician Degree - Petroleum
Josui Para Paris IPS
Cuba
05-2015
Skills
Continuous improvements
Strong leadership skills
Dependable and Hardworking
Friendly, Positive Attitude
Languages
Spanish
Professional
English
Professional
Accomplishments
I was in the Cuban Army for 2 years from 2015-2017