ADEL SHEIKH
Piscataway,NJ
Summary
I build implementation and post-sales organizations for high-growth SaaS and AI companies. Over 15+ years, I've led Professional Services, implementation, and partner delivery teams through scale-up phases, often starting from “we need something here” and turning it into a predictable, measurable function.
I'm most useful in fast-changing environments: designing orgs and playbooks, hiring and coaching the team, and then jumping into the weeds with Sales, Product, Engineering, and Finance to unblock work. My background spans FP&A and revenue/comp software and, more recently, AI-native platforms—working with state-of-the-art model builders and helping enterprises adopt AI in real workflows, not just on slides.
Overview
15
15
years of professional experience
Work History
Director, Professional Services
Invisible Technologies
05.2024 - Current
- Building and scaling the implementation / forward-deployed engineering function to support rapid growth: org design, roles, and ways of working.
- Own end-to-end onboarding and go-lives for new enterprise customers and use cases, from discovery and scoping through build, QA, launch, and iteration.
- Design and roll out implementation playbooks and SOPs, turning ad-hoc success into repeatable delivery patterns across accounts.
- Develop capacity and resourcing models for forward-deployed engineers and Technical Solutions Managers; use pipeline and revenue targets to drive hiring and staffing.
- Act as a cross-functional connector, bringing together Sales, Product, Engineering, Ops, and Finance to make trade-offs explicit and keep complex implementations on track.
- Work with SOTA AI model builders and platform teams to turn messy customer workflows into AI-enabled processes, driving real enterprise AI adoption.
- Invisible is an AI-native managed execution platform combining agents, automation, and global operations teams to run complex business processes for enterprises.
Senior Manager, Global Partner Delivery, Professional Services
Vena Solutions
04.2022 - 04.2024
- Led the global partner implementation function, supporting partners and offshore teams across Americas, UK&I, and EMEA.
- Managed a subcontracted project portfolio (~15% of PS hours), hitting targets for CSAT (>90%), time-to-implement (
- Served as executive relationship steward and escalation owner for partner-led implementations, aligning CS, Sales, Support, and Partners around outcomes.
- Built and scaled a 20+ person offshore implementation team, integrating it into global delivery to boost capacity and improve unit economics.
- Vena provides cloud-based FP&A software for finance teams.
Sr. Practice Manager & Solutions / Practice Manager, Professional Services
Vena Solutions
04.2019 - 04.2022
- Owned a portfolio of 70+ active customers, sustaining CSAT >94% (target 89%) and TTI
- Managed and developed a 15+ person team of consultants and PMs, including first-time managers, through coaching, feedback, and career development.
- Owned portfolio financials (margin, change orders), tightening forecasting and commercial discipline.
- Designed and launched packaged implementation offerings / accelerators to reduce time-to-value and support ARR and services revenue growth.
Senior Manager / Manager, Professional Services
Xactly Corp
11.2014 - 04.2019
- Led Professional Services for a portfolio of 50+ customers, accountable for implementation success, CSAT, and services financials.
- Managed and scaled a 20+ person PS team, building capabilities to support new products and more complex deployments.
- Helped integrate Obero Solutions post-acquisition, designing team structures and processes that preserved client continuity while the org scaled.
- Xactly provides cloud-based incentive compensation and sales performance solutions.
Project Lead, Professional Services
Obero Solutions (acquired by Xactly Corp)
04.2012 - 11.2014
- Led 15+ concurrent projects across design, integration, build, testing, and launch for finance and sales operations teams.
- Developed and refined implementation SOPs and workshop templates, improving consistency and capacity across the team.
Senior Consultant, Professional Services
IBM Canada
07.2010 - 04.2012
- Delivered enterprise solutions using IBM TM1, Cognos, FSR, and SQL for finance and operations stakeholders.
- Owned design, build, and deployment, contributing to IBM Global Delivery's ability to run multiple complex engagements in parallel.
Education
Bachelor of Software Engineering -
McMaster University
Hamilton, ON, CanadaSkills
- Scaling implementation & PS orgs
- High-growth operating frameworks
- Playbook & SOP design
- Implementation rhythm & cadence
- Capacity & Resource planning
- Org design & role clarity
- Culture of ownership & accountability
- Customer empathy at scale
- Execution-focused leadership
- Cross-functional decision facilitation
- GTM–Product–Eng alignment
- Executive stakeholder management
- Escalation ownership & resolution
Scale and Systems
Org, People and Leadership
Cross-Functional & Customer Leadership
Timeline
Director, Professional Services
Invisible Technologies
05.2024 - Current
Senior Manager, Global Partner Delivery, Professional Services
Vena Solutions
04.2022 - 04.2024
Sr. Practice Manager & Solutions / Practice Manager, Professional Services
Vena Solutions
04.2019 - 04.2022
Senior Manager / Manager, Professional Services
Xactly Corp
11.2014 - 04.2019
Project Lead, Professional Services
Obero Solutions (acquired by Xactly Corp)
04.2012 - 11.2014
Senior Consultant, Professional Services
IBM Canada
07.2010 - 04.2012
Bachelor of Software Engineering -
McMaster University