Adel Siraj
Silver Spring,MD
Summary
Dynamic customer service professional with extensive experience at Medina Hookah Lounge and Sunny Side Hotel. Proven ability in problem resolution and relationship building, enhancing guest experiences through effective communication and critical thinking. Skilled in data entry and cash handling, consistently achieving efficient workflows and positive feedback from guests.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Medina Hookah Lounge
05.2024 - 01.2025
- Collaborated with other departments to ensure efficient coordination of guest arrivals and departures, enhancing overall guest experience.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
Valet Parking Supervisor
Sunny Side Hotel
01.2021 - 09.2023
- Collaborated with other departments to ensure efficient coordination of guest arrivals and departures, enhancing overall guest experience.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
Education
Bachelor Of Psychiatric Nursing - Psychiatric Nursing
Mekelle University
Mekelle01.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Additional Information
I have more than year of driving skill in USA
i can provide that and i m a good manor person
Timeline
Customer Service Representative
Medina Hookah Lounge
05.2024 - 01.2025
Valet Parking Supervisor
Sunny Side Hotel
01.2021 - 09.2023
Bachelor Of Psychiatric Nursing - Psychiatric Nursing
Mekelle University
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