Summary
Overview
Work History
Education
Skills
Timeline
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Adela Acosta

Fort Lauderdale,FL

Summary

Resourceful professional specializing in customer service, data entry, and appointment scheduling. Experienced in assisting visitors by promptly responding to requests and resolving issues effectively. Strong background in managing busy reception areas and multi-line telephone systems, demonstrating organizational skills that enhance productivity.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Nob Hill Animal Clinic
Plantation, Florida
02.2023 - Current
  • Greeted and directed visitors, ensuring a welcoming atmosphere.
  • Managed patient check-in and check-out processes efficiently using NaVetor vet software, including verifying identifications, updating records, transcribing relevant information for the visit and ensuring rooms are clean and well prepared for clients.
  • Handled multi-line phone system, provided information, and managed reservations via NaVetor veterinary software and Weave's veterinary Software for Client Communication.
  • Updated and maintained accurate customer information in databases.
  • Processed payments, balanced cash register, and issued receipts using Clover payment system.
  • Provided information about the facility, addressed guest inquiries and resolved complaints to ensure a high customer satisfaction.
  • Managed administrative tasks including database updates in NaVetor veterinary software, filing, and correspondence.
  • Coordinated with maintenance for a clean and organized reception area.
  • Tracked office supplies inventory levels, placed orders for restocking as needed and monitored deliveries upon arrival.
  • Provided support in preparing reports, presentations, and other documents using Microsoft Office Programs such as Word, PowerPoint and Excel.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Front Desk Receptionist

Trujillo Medical Center
Weston, Florida
10.2022 - 02.2023
  • Welcomed patients warmly and engaged in friendly conversations during the check-in process, ensuring a positive and comfortable experience from the outset.
  • Verified identity documents meticulously and upheld strict confidentiality protocols to safeguard sensitive patient information.
  • Utilized eClinicalWorks Software proficiently to enter, update, and maintain accurate customer records, ensuring data integrity and accessibility for healthcare staff.
  • Processed payments efficiently and securely through various methods including credit cards, checks, and cash, providing customers with accurate receipts and handling change with precision.
  • Assisted in scheduling appointments for clients and visitors with eClinicalWorks, managing a multi-line phone system to handle incoming calls, redirecting to appropriate personnel or taking messages promptly.
  • Provided excellent customer service by responding promptly and professionally to inquiries via phone or email, resolving issues effectively to enhance patient satisfaction and retention.
  • Explained policies and procedures clearly to visitors, ensuring they understood their rights and responsibilities, fostering trust and compliance.
  • Reconciled daily financial transactions against cash receipts at the end of each business day, ensuring accuracy and accountability in financial records.
  • Created and meticulously managed both digital and physical filing systems for records, correspondence, and other essential materials, optimizing organizational efficiency and retrieval processes.
  • Managed a multi-line telephone system effectively, directing calls to the appropriate departments or personnel and providing accurate information to callers.
  • Regularly updated customer information in databases with eClinicalWorks to maintain the accuracy and completeness of records, facilitating smooth operations and informed decision-making.

Education

Bachelor of Science - Architecture

Universidad Rafael Urdaneta
Zulia, Venezuela
01-2020

Skills

  • Communication skills: Exceptional ability to communicate with clients and colleagues
  • Customer service: Proven ability to deliver outstanding customer service and support
  • Organization proficiency: Efficiently manages appointments, paperwork, and administrative tasks
  • Multitasking capability: Demonstrated capacity to manage multiple responsibilities simultaneously

Timeline

Front Desk Receptionist

Nob Hill Animal Clinic
02.2023 - Current

Front Desk Receptionist

Trujillo Medical Center
10.2022 - 02.2023

Bachelor of Science - Architecture

Universidad Rafael Urdaneta

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Adela Acosta