Adela Andrade
Spanish Fork
Summary
Developed key skills in client relationship management and strategic planning within fast-paced environment. Seeking to transition into new field by leveraging strong communication and problem-solving abilities. Aims to bring value through effective coordination and client-focused strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
Vivint Home Security
08.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Representative
Top Tier Solar Solutions
03.2024 - 05.2024
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Built strong client rapport to establish diversified network of connections.
Froster
Nothing Bundt Cakes
02.2023 - 01.2024
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Was promoted to team lead and assigned important duties
Crew Member/Cashier
Tropical Smoothie Cafe
07.2021 - 01.2022
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked front counter
Hostess
Bob Evans Restaurants
02.2021 - 06.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High school diploma -
C.D. Hylton High School
Woodbridge, VA06.2022
Skills
- Customer service
- Account management
- Teamwork and collaboration
- Customer satisfaction
- Goal oriented
- Upselling
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Account Manager
Vivint Home Security
08.2024 - Current
Sales Representative
Top Tier Solar Solutions
03.2024 - 05.2024
Froster
Nothing Bundt Cakes
02.2023 - 01.2024
Crew Member/Cashier
Tropical Smoothie Cafe
07.2021 - 01.2022
Hostess
Bob Evans Restaurants
02.2021 - 06.2021
High school diploma -
C.D. Hylton High School
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