Adela Arzola

• Providing essential support and supervision to children and adolescents in a social service setting.
• Document all incidents, daily progress, and activities completely, accurately and in a timely manner and in compliance with agency polices and procedures.
• Use positive child management techniques including verbal redirection, de-escalation, and containment.
• Plan, organiza and supervise activities for children in accordance with the daily activity schedule.
• Model cultural and socially desired behaviors while explaining the behaviors to children to facilitate learning and replication of the behaviors.

• Serve as a liaison between school and home
• Facilitate and foster a positive working environment between home and school
• Make personal contacts and home-visits
• Professional development and training to staff and families
• Develop a monthly calendar of events and/or news letter
• Customer service
• Data entry
• Regular office duties, emails, powerpoint, microsoft office, powerschool

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Supported student physical, mental, and social development using classroom games and activities.
• Incorporated multiple types of teaching strategies into classroom.
• Assisted with enrollment, electronic applications, copies, laminating, data entry, office tasks

• Customer service
• Clerical duties

• Assisting clients in the PEAK unit, Sorting, Counting, documenting mail
• data entry.
• Initial application process for Medical, Food, TNAF, Adult financial
• Assigned the applications, using programs such as: CBMS, HSC, appointment log to the popper department , called the clients with
  the interview information, answered any question they may have.
• Followed procedures, documentation, instructions and guidelines
  from both client and The County.
• Collected, arranged and input information into database system.
• Performed other office duties as assigned.

• Schedule homes and apartments to be cleaned by setting and keeping appointments.
• Assign myself and other workers to deep clean homes and apartments as needed.
• Increased favorable ratings from my clients to 100%
  Facilitate regular meetings with my clients to ensure safely protocols, discuss cleaning materials and needs, and any changes needed.
• Manage payment from clients to myself and other workers using Microsoft Excel.
• Book keeping, prepared and organized tax documentation.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Typing memorandums. letters, and reports.