Adela Cruz
Chandler,AZ
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
Claims Investigator
CBCS
, AZ
07.2023 - 05.2024
- Investigate claims: Take recorded statements, gather photos, conduct scene investigations, review medical records, and review police reports.
- Return emails and phone calls.
- Communicate with defense counsel.
- Provide insureds with updates on cases.
- Determine liability and negotiate claim settlements in accordance with the provided insured authority.
- Provide excellent customer service.
Casualty Adjuster Bodily Injury (Represented)
Liberty Mutual
07.2022 - 04.2023
- Oversee each claim from beginning to end, verifying that the insured customer's life is restored and that all compliance tasks have been completed quickly, fairly, and efficiently.
- Investigate claims, take recorded statements, obtain photos, review medical reports, prepare investigation reports, and document claim files.
- Determine liability, negotiate settlement, in accordance with company standards.
- Provide an exceptional claims experience throughout the process, and exceed operational goals.
Auto Adjuster, 2B Claims
11.2021 - 07.2022
- Investigate auto claim files from beginning to end.
- Communicate effectively via emails, phone calls, and text with vendors, clients, and attorneys.
- Review each policy for applicable coverages.
- Issue large sums of payments accurately to lienholders and non-lienholders.
- Evaluate total loss calculations.
- Negotiate settlements with attorneys, clients, and lien holders.
Liability Adjuster
Allstate
07.2019 - 09.2021
- Utilize my critical thinking skills to investigate and determine liability in motor vehicle accidents.
- Provide every customer with empathy and respect to increase customer retention and satisfaction.
- Oversee each claim from beginning to end, verifying that the insured customer's life is restored and that all compliance tasks have been completed quickly, fairly, and efficiently.
- Review policies for each claim to make sure the correct coverage is opened and applied.
- Answer calls that come in, and assist clients, vendors, and attorneys with concerns they may have, and provide an exceptional claims experience throughout the process.
Auto Claims Lead Processor
Turo
07.2017 - 04.2019
- Review FNOL reports and triage claims to adjusters.
- Coordinate claims processing with outside vendors.
- Maintain accurate documentation of claims.
- Triage information from third parties to the correct departments.
- File third-party liability claims to third-party vendors.
- Charge damage claims.
- Provide detailed information on protection plans.
- Train new processors on daily operations.
- Review accounts for platform eligibility.
- Provide exceptional customer service for Turo owners, travelers, and internal customers.
- Provide updated information to clients about their claims.
Assistant Manager
Central Self Storage
07.2010 - 04.2017
- Responsible in managing and renting property space in the facility
- Perform accounting duties
- Conduct property inspections and verify that it is in good condition
- Process inventory on merchandise sold on the property
- Scheduled meetings with vendors and clients
- Responsible for taking payments from clients
- Responding /sending out emails
- Filling incident reports
- Responsible for balancing cash drawer
Education
MHA -
PHOENIX UNIVERSITY
05.2023
BS - JUSTICE STUDIES
GRAND CANYON UNIVERSITY
04.2016
Skills
- Attention to detail
- Effective communication skills
- Teamwork and collaboration
- Managerial skills
- Analytical Problem-Solving
- Strategic Decision-Making
- Integrity and trust
- Leadership
Languages
Spanish
Native/ Bilingual
Timeline
Claims Investigator
CBCS
07.2023 - 05.2024
Casualty Adjuster Bodily Injury (Represented)
Liberty Mutual
07.2022 - 04.2023
Auto Adjuster, 2B Claims
11.2021 - 07.2022
Liability Adjuster
Allstate
07.2019 - 09.2021
Auto Claims Lead Processor
Turo
07.2017 - 04.2019
Assistant Manager
Central Self Storage
07.2010 - 04.2017
MHA -
PHOENIX UNIVERSITY
BS - JUSTICE STUDIES
GRAND CANYON UNIVERSITY
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