Adela Cruz de Lemus
Bealeton,VA
Summary
Results-oriented Restaurant Manager with over 15 years in restaurant management and customer service. Led teams to enhance customer satisfaction and operational efficiency through effective communication and problem-solving. Experienced Personal Banker skilled in client relationship management and prompt issue resolution, fostering customer loyalty.
Overview
30
30
years of professional experience
Work History
Personal Banker (SAFE)
Wells Fargo
Fredericksburg, Virginia
01.2025 - Current
- Educated customers on banking products and services to enhance their financial understanding.
- Conducted thorough financial assessments to identify client needs and recommend solutions.
- Collaborated with team members to improve customer service and operational efficiency.
- Maintained accurate records of client interactions and transactions in the banking system.
- Resolved customer issues promptly, providing exceptional service in a fast-paced environment.
- Developed strong relationships with clients to foster loyalty and repeat business within the bank.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
Teller
Wells Fargo
Centreville, VA
01.2024 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and product information.
- Managed cash drawer and balanced daily transactions.
- Promoted bank products to enhance customer engagement.
- Resolved customer complaints effectively and professionally.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
Assisten Manager
Arbys Resturant
Bristow, Virginia
01.2016 - 01.2022
- Supervised daily operations to ensure efficient restaurant performance.
- Trained and mentored staff on food safety and customer service standards.
- Managed inventory levels, ensuring proper stock for menu items.
- Developed staff schedules to optimize labor resources and meet demand.
- Conducted regular staff meetings to communicate goals and expectations clearly.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Maintained cleanliness and organization in dining and kitchen areas consistently.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
General Manager
Popeyes Chicken
Bealeton, Virginia
03.2005 - 10.2015
- Oversaw daily operations to ensure efficient service and food quality.
- Managed staff recruitment, training, and performance evaluations.
- Implemented inventory control procedures to minimize waste and loss.
- Developed marketing strategies to increase customer engagement and sales.
- Coordinated scheduling to optimize workforce productivity during peak hours.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
Customer Service Coordinator
International Bank Guatemala
Guatemala, Guatemala
01.1996 - 01.2001
- Managed service requests using the bank's customer relationship management system.
- Resolved complex client issues by liaising with internal departments effectively.
- Collaborated with teams to streamline customer service processes and procedures.
- Monitored service trends to identify areas for improvement in customer experience.
- Monitored customer feedback to identify areas needing improvement in the customer service process.
- Facilitated communication between clients and bank representatives for smooth transactions.
- Conducted regular training sessions with staff members on proper customer service techniques and procedures.
- Developed training materials for junior staff on service protocols and standards.
Education
High School Diploma -
INTECPADI
GUATEMALA10-1995
Skills
- Transaction processing
- Customer relationship management
- Banking policies and procedures
- Teller support
- Cash vault audit
- Inventory control
- Sales strategy
- Quality assurance
- Customer satisfaction
- Relationship management
- Client relationship management
- Staff management
- Team leadership
- Effective communication
- Problem solving
- Administrative skills
- Product knowledge
- [Language] fluency
- Professional appearance
- Relationship building
Languages
Spanish
Professional
English
Professional
Timeline
Personal Banker (SAFE)
Wells Fargo
01.2025 - Current
Teller
Wells Fargo
01.2024 - Current
Assisten Manager
Arbys Resturant
01.2016 - 01.2022
General Manager
Popeyes Chicken
03.2005 - 10.2015
Customer Service Coordinator
International Bank Guatemala
01.1996 - 01.2001
High School Diploma -
INTECPADI