Adela Garcia-Ramos
Lockhart,TX
Summary
Experienced Cleaning Supervisor with background in overseeing both commercial and residential cleaning operations. Possess strong leadership skills, ability to manage team members effectively, and commitment to maintaining high standards of cleanliness. Known for implementing efficient cleaning protocols, ensuring customer satisfaction, and improving overall operational productivity. Demonstrated success in fostering a positive work environment and coaching staff on best practices in cleaning procedures. Efficient and reliable supervisor with experience in overseeing housekeeping and janitorial teams. Possess strong organizational and leadership skills, ensuring high standards of cleanliness and maintenance are met consistently. Skilled in training staff, optimizing workflows, and implementing cost-saving measures without compromising quality. Improved overall customer satisfaction through effective scheduling, staff management, and resource allocation.
Overview
6
6
years of professional experience
Work History
Owner
4x4 Cleaning Services LLC
Lockhart, TX
09.2024 - Current
- Implemented quality assurance processes to ensure product excellence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented successful sales strategies to meet business goals.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Hired and trained new department managers to increase team oversight and productivity.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Executed performance reviews to encourage improved productivity for team members.
- Delegated work to staff, setting priorities and goals.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Prepared staff work schedules and assigned team members to specific duties.
Cleaning Supervisor
Express Commercial Cleaning
Pflugerville, TX
04.2022 - Current
- Analyzed data from surveys and feedback forms to identify ways to improve service quality and efficiency.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Investigated unusual odors or stains in order to determine the best course of action for removal or remediation.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
Detailer
MarineMax
Austin, TX
01.2021 - 04.2022
- Inspected vehicles thoroughly before and after detailing to ensure quality of work.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Utilized steam cleaners and vacuums for deep cleaning of carpets, upholstery, and other surfaces.
- Removed minor flaws in refinish using sanding and buffing.
Assistant Construction Coordinator
Construction
Austin, TX
04.2020 - 08.2020
- Provided administrative support to the Project Manager by preparing reports, correspondence and other documents.
- Monitored progress of construction projects against timelines and budgets.
- Arranged safety training sessions prior to beginning any construction activities at a job site.
- Resolved labor, design and tool issues during construction projects.
Host
Uncle Julios
Austin, TX
11.2018 - 01.2019
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Notified server after seating parties in section to facilitate prompt service.
- Assisted staff by serving food and beverages or bussing tables.
Education
High School Diploma -
Harmony School Of Excellence
Austin, TX05-2019
Skills
- Chemical safety
- Equipment maintenance
- Quality control
- Staff management
- Data analysis
- Project management
- Team building
- Customer service
- Time management
- Health and safety
- Hygiene protocols
- Training and development
- Client relations
- Scheduling and planning
- Chemical handling
- Supply coordination
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Owner
4x4 Cleaning Services LLC
09.2024 - Current
Cleaning Supervisor
Express Commercial Cleaning
04.2022 - Current
Detailer
MarineMax
01.2021 - 04.2022
Assistant Construction Coordinator
Construction
04.2020 - 08.2020
Host
Uncle Julios
11.2018 - 01.2019
High School Diploma -
Harmony School Of Excellence
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