Mary Adela Glover-Mensah
31 Vernon Ave
Summary
Dedicated Certified Nursing Assistant delivering quality care to diverse clients. Fostered positive patient outcomes through effective communication, research, and problem-solving skills while thriving in collaborative team environments. Maintained organization and professionalism while managing multiple tasks in high-pressure situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Berkshire Medical Center
Pittsfield, MA
04.2025 - 11.2025
- Administered patient care and assisted in clinical procedures to enhance patient experience.
- Educated patients on treatment plans and medication usage, fostering understanding and compliance.
- Coordinated appointments, ensuring efficient scheduling and minimizing wait times for patients.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted in medical billing processes, ensuring accurate coding and timely claim submissions.
- Trained new staff on office protocols and patient care standards to improve team performance.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Receptionist / Care Partner
Vanderbilt Children's Hospital
Nashville, Tennessee
05.2023 - 11.2024
- Facilitated resolution of patient inquiries by effectively referring questions and issues to appropriate staff
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Informed providers of patient arrivals to ensure timely and efficient care delivery
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Managed office inventory and equipment by anticipating supply needs and expediting orders to maintain operational efficiency
- Vanderbilt Children's Hospital offers comprehensive services from cancer, transplant, trauma, and sickle cell disease to developmental disorders, ENT, general surgery and others.
- Trained new staff on front desk protocols and electronic health record systems.
- Oversaw daily operations at reception, ensuring compliance with hospital policies and procedures.
- Developed patient engagement strategies that improved satisfaction scores in feedback surveys.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
Certified Nursing Assistant
Berkshire Medical Center
Pittsfield, Mass
12.2021 - 09.2023
- Facilitated patient mobility to enhance comfort and support care needs.
- Procured necessary medical supplies to support healthcare staff in delivering effective care.
- Assisted patients with bathing to maintain personal hygiene and dignity.
- Groomed patients by brushing their hair, teeth, shaving them, etc.
- Provided feeding assistance and accurately documented food and liquid intake for nutritional tracking.
- Checked vital signs such as blood pressure and heart rate.
- Responded to patient calls promptly to address needs and concerns.
- A teaching hospital affiliated with the University of Massachusetts Medical School, Berkshire Medical Center is supported by a dedicated team of physicians and staff, focused on providing high quality, compassionate primary and specialized health care services to the people of Berkshire County and surrounding communities.
- Assisted nursing staff in providing patient care, ensuring comfort and safety during daily activities.
- Monitored vital signs, documenting changes to facilitate accurate patient assessments.
- Trained new staff on best practices in patient care and facility protocols, enhancing team efficiency.
Recovery facilitator
Brien Center
Pittsfield, Mass
08.2020 - 12.2021
- Created positive atmosphere and safe space for open discussion among clients recovering from drug and alcohol addictions, fostering trust and engagement.
- Deliver, in coordination with the Treatment Team, ongoing cognitive-behavioral group facilitation in the areas of substance abuse, life skills training, and pro-social cognitive behavioral change.
- Supported program participants while upholding dignity and the worth of each individual, addressing unique challenges faced by justice-involved populations.
- Implement evidence-based practices (EBP) with fidelity in order to positively impact criminogenic risks and needs of participants.
- Facilitated Pre-Employment and Recovery group workshops across multiple locations, equipping participants with skills for employment and sustained recovery.
- Collaborated with the Re-entry Program Team and community ex-offender programs to facilitate therapeutic and educational groups for ex-offenders.
- Facilitated group sessions to promote client engagement and personal development.
- Mentored junior facilitators, enhancing program delivery and client interaction techniques.
Press operator
Pittsfield Plastics
Pittsfield, Mass
11.2019 - 10.2020
- Reviewing job orders to make the right adjustments to the printing machine
- Installing parts and supplies such as ink rollers, screens, printing plates and stencils according to the job specifications and blueprints
- Testing inks and paints on the printing surface to determine suitability
- Managed production of printed materials, overseeing printing and racking processes to meet specifications and ensure timely delivery
- Conducted routine maintenance on printing machine to ensure reliable operation and minimize downtime
- Diagnosed and resolved equipment issues, including creaking noises, to maintain optimal machine performance
- Cleaning the printing press and peripherals
- A Press Operator, or Machine Press Operator, runs computer-controlled machines that cut, shape and design various materials. Their main duties include troubleshooting machines for any malfunctions or irregularities, repairing machine parts to ensure proper operation and conducting quality checks on the machines..
- Conducted routine inspections of equipment, ensuring adherence to safety protocols and operational standards.
- Multitasked to keep all assigned projects running effectively and efficiently.
- Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.
Education
Certified Nursing Assistant - Ccma
Berkshire Community College
Pittsfield10-2025
Skills
- - Electronic Medical Records
- - Medical Terminology
- - Patient care and safety
- - Patient monitoring
- - Professional demeanor
- - Patient advocacy
- - Collaboration skills
- - Privacy/HIPAA regulations
- - Patient intake support
- - Strong verbal communication
- - Team leadership
- - Multitask management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Certification
- CMAA - Certified Medical Administrative Assistant
- Certified [Job Title], [Company Name] - [Timeframe]
- NCMOA - Nationally Certified Medical Office Assistant
Clinical Experience:
- 1. Participated on a health care team to plan and provide quality care for patients.
- 2. Conducted assessments of patients.
- 3. Assessed/monitored patient status and provided personal care.
- 4. Evaluated patient knowledge and provided education as needed.
- 5. Interacted with patients and their families to promote a supportive environment.
- 6. Established a climate fostering privacy and individuality.
Languages
English
Full Professional
Timeline
Medical Assistant
Berkshire Medical Center
04.2025 - 11.2025
Medical Receptionist / Care Partner
Vanderbilt Children's Hospital
05.2023 - 11.2024
Certified Nursing Assistant
Berkshire Medical Center
12.2021 - 09.2023
Recovery facilitator
Brien Center
08.2020 - 12.2021
Press operator
Pittsfield Plastics
11.2019 - 10.2020
Certified Nursing Assistant - Ccma
Berkshire Community College