Adela Graham

• Promptly corresponded with applicants and coordinated and conducted interviews.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Performed urinalysis testing to discourage illegal drugs use in company.
• Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
• Advertised job opportunities on social media platforms and job boards.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Facilitated new-hire orientations.
• Assisted with writing job postings and job descriptions for boards.
• Advocated for staff members, helping to identify and resolve conflicts.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Hired employees and initiated new hire paperwork process.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Monitored security to protect employees, customers and property.
• Created employee schedules to align coverage with forecasted demands.
• Assist with onboarding potential new associates
• Call customers to ensure there orders were placed correctly.
• Ensure and confirm associates that are dispatched to specif jobs with proper personal protective equipment (PPE)

• Devised and implemented strategies to streamline eligibility verification processes.
• Established databases to track, analyze and automate eligibility application processes.
• Processed and certified documents for accuracy and compliance with government regulations.

Assisted clients with accurate eligibility form, application and document completion.

• Made determination is the person applying would be eligible to receive the City Identification.
• Communicated with people from various cultures and backgrounds on application process.

• Interview clients, verify documents and determine eligibility for Food Stamps
• Adhere to agency deadlines by completing cases on time daily
• Translate to non English speaking clients for co-worker and self
• Defer cases for missing documents
• Make collateral calls to verify employment and shelter expense
• Collect and file documents submitted by clients.