Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Adela Kurtovic

Lawrenceville,GA

Summary

About me: For the past four years I have been a stay at home mom. Every day is unique, filled with many challenges. I’m very good at planning and creating a schedule for my entire day which integrates with my weekly plan. However, as a mom I am used to last minute changes in my schedule so I am fluid when changes occur. I feel very satisfied at the end of the day when I can accommodate these changes and still accomplish everything I planned for the day. I’m very good at multi-tasking because I not only have a toddler but have a second grader. I’m a teacher and a counselor helping each person under my responsibility do their homework, participate and improve on their sports teams and being the best people they can be.


Prior to this big change, I have been a part of a very great company who was kind enough to let me go and placed me as 're-rehire' status when I'm ready to come back. I have served my previous company for over ten years, where I have gained experience and knowledge not only about their business aspects but gained skills that I would not have otherwise. I work very well in groups but excel on my own, I fill in where I am needed and do the jobs that's in question with integrity and dedication.

Overview

11
11
years of professional experience

Work History

Manager of Accounts and In-Home Expert

AT&T
07.2018 - 02.2019
  • Processed vendor payments, invoices and account statements.
  • Configured hardware and granted system permissions to new employees.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Monitored systems in operation and quickly troubleshot errors.
  • Translated complex technical issues into digestible language for non-technical users.
  • Researched product and issue resolution tactics to address customer concerns.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Tested new software and hardware prior to deployment.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Analyzed monthly balance sheets, income statements and cash flow information and wrote up reports.
  • Assisted staff with questions about budgets, disbursements and other financial matters.
  • Maintained policy, procedure and regulatory compliance business-wide.
  • Oversaw employee expense tracking with associated expense verification and credit card reconciliation.

Sr. Retail Sales Consultant

AT&T
12.2007 - 06.2018
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Stayed knowledgeable on latest iOS and Android, along side home services offered, innovations and technological advancements through continuous training.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

American Heart Association

AT&T
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.

Education

B.A., Bachelor of International Business - Finance

Georgia State University
Atlanta, GA

A.A - Associate

Georgia Perimeter College
Atlanta, GA

Skills

  • Organization and Time Management
  • Troubleshooting
  • Problem-Solving
  • Task Prioritization
  • Hardware Upgrades
  • Microsoft Outlook
  • Dependable and Responsible
  • Time Management
  • Friendly, Positive Attitude
  • Account Management
  • Application Support
  • Technical Issue Analysis
  • Microsoft Office Specialist (MOS) Expert

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Processed cash, check, and credit transactions, maintaining 98% accuracy to minimize end-of-day balancing errors
  • Balanced check payments, identifying and resolving discrepancies immediately
  • Accurately prepared and sent bank deposits (10K+ each) daily
  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.

Languages

English
Native or Bilingual
Bosnian
Professional Working
German
Full Professional

Timeline

Manager of Accounts and In-Home Expert

AT&T
07.2018 - 02.2019

Sr. Retail Sales Consultant

AT&T
12.2007 - 06.2018

American Heart Association

AT&T

B.A., Bachelor of International Business - Finance

Georgia State University

A.A - Associate

Georgia Perimeter College
Adela Kurtovic