Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adela Magrata

Long Beach,CA

Summary

A diligent and patient employee who is able to adapt in highly dynamic and changing situations. Work ethics results in driven professional focused and by delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, with willingness to take on added responsibilities to meet team goals. A strong leader and problem solver, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Air Force Inns
12.2022 - 07.2023
  • Assist service members, families and extended guests to set up incoming reservations
  • Took reservations over phone and through email, recording guest information in computer system and verifying details
  • Filing paperwork and collecting payment
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Recognized as Employee of the Quarter for July- September

Supervisor

Starbucks
11.2021 - 07.2022
  • Working alongside with GM making sure store is operating smoothly and Person in charge when GM is not present, holding responsibility of store and peers.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.

Supervisor

Coffee Bean & Tea Leaf
05.2021 - 11.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Supervisor

Dunkin' Donuts
02.2020 - 03.2021
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns with an encouraging attitude
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Trainee

United States Army
08.2019 - 11.2019
  • Train to become a US Army Soldier
  • Duties included: tactical training, military history and testing, advanced physical training and testing, policing and pulling security on a nightly basis, and classes on leadership and professionalism

Admissions Assistant

CSU Pueblo
10.2018 - 12.2018
  • Handled initial emails and process incoming student applications
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Food Service Worker

Sonics Drive In
01.2018 - 08.2018
  • Obtain food and drink orders from customers to prepare and serve to the customers
  • Communicate with customers regarding orders, comments and complaints
  • Acquire cash or credit card payments for various orders
  • Ensure customers are provided with the correct change and issued valid receipts
  • Reconcile all receipt totals, credit card and cash payments and address any shortages with all staff members that dealt with that particular drawer
  • Maintained a clean and organized work station at all times
  • Multi-task in a fast pace environment

Zookeeper Intern

Cheyenne Mountain Zoo
05.2017 - 08.2017
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed continual improvement to the zoo.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Presented talks to zoo visitors and school groups about the animal facts and conservation methods to improve habitat issues
  • Interacted with the zookeepers on how to groom, feed and take responsibilities for certain animals

Education

Some College (No Degree) -

San Diego Mesa College
San Diego, CA

Certified Nursing Assistant - Nursing Assistance

International Health Group
San Diego, CA
08.2021

High School Diploma -

Fountain-Fort Carson High School
Fountain, CO
05.2018

Some College (No Degree) - General Studies

Colorado State University - Pueblo
Pueblo, CO

Skills

  • Constructive Feedback
  • Issue Identification
  • Guest Satisfaction
  • Guest Experience Management
  • Time Management
  • Cash Handling Expertise
  • Customer Relations
  • Active Listening

Certification

AHA Pediatrics First Aid CERTIFIED

AHA BLS CPR CERTIFIED

Timeline

Guest Service Representative

Air Force Inns
12.2022 - 07.2023

Supervisor

Starbucks
11.2021 - 07.2022

Supervisor

Coffee Bean & Tea Leaf
05.2021 - 11.2021

Supervisor

Dunkin' Donuts
02.2020 - 03.2021

Trainee

United States Army
08.2019 - 11.2019

Admissions Assistant

CSU Pueblo
10.2018 - 12.2018

Food Service Worker

Sonics Drive In
01.2018 - 08.2018

Zookeeper Intern

Cheyenne Mountain Zoo
05.2017 - 08.2017

Some College (No Degree) -

San Diego Mesa College

Certified Nursing Assistant - Nursing Assistance

International Health Group

High School Diploma -

Fountain-Fort Carson High School

Some College (No Degree) - General Studies

Colorado State University - Pueblo

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Adela Magrata