Adela Nunez
Gardendale,TX
Summary
Detail oriented Dispatcher with substantial experience in managing fleet and personnel operations. Organized and dependable candidate with willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Sheffield Towing Services
08.2020 - 10.2023
- Dispatched for 5 sister companies across West Texas.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Being available 24/7 for dispatch and drivers, to help resolve any issue or problem they are experiencing.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Assisted in resolving customer complaints and grievances.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Evaluated current operational processes to help develop, implement and improve practices.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Answered phone calls and responded to customer emails.
- Scheduled services and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide updates and resolution.
- Coordinated with drivers to facilitate efficient driving routes and timely ETA's.
- Facilitated communications between customers and drivers to answer questions or resolve concerns.
- Monitored and tracked dispatch communication systems.
- Developed and implemented customer service policies and procedures.
- Utilized dispatch software for tow and service request, prepare dispatches, and assign appropriate driver(s) for each job.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized customer feedback to improve customer service.
- Provided customers with information on services.
- Managed motor club accounts and invoicing.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
Bank Teller
Brave National Bank
10.2011 - 04.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers on policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Received mortgage, loan verifying payment dates and amounts due.
Education
High School Diploma -
Iraan High School
Iraan, TX11.2011
Skills
- Fluent in Spanish
- Providing Quotes and Giving Accurate ETA's Via Phone and Digital Dispatching for 5 Sister Tow Companies
- Schedule Coordination & Workflow Planning
- Provide Excellent Customer Service & Relationship Management
- Training, Development, Mentoring, and Coaching Personnel
- Prioritizing Calls, Verifying Coverage, Closing Tickets
Certification
TDLR VSF # 16055
Languages
Spanish
Native or Bilingual
Timeline
Dispatch Manager
Sheffield Towing Services
08.2020 - 10.2023
Bank Teller
Brave National Bank
10.2011 - 04.2017
High School Diploma -
Iraan High School
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