Adela Orellana
Josephine,Texas
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EPIC and EMR. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience with electronic recordkeeping and insurance documentation.
Overview
11
11
years of professional experience
Work History
ER Unit Secretary
Dallas Regional Medical Center
08.2018 - 05.2023
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Automated document flow for logbooks and trauma reports
- Oversaw intake process including administrative tasks, insurance data collection and mandatory paperwork.
- Updated and authenticated patient data prior to triage
- Ensured accuracy in patient care by validating medical records
- Adhered to state and federal laws when processing records requests
- Monitored real-time data environments during emergency dispatch operations.
- Assisted with scheduling tests and procedures for ER patients.
- Verified patient insurance coverage prior to admission or treatment in the ER unit.
- Managed incoming requests for medical records from other departments or outside agencies.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Reviewed patient records to ensure accuracy of documentation and assigned appropriate codes for diagnosis, treatment, and procedures.
Day Surgery Scheduler, Medical Billing Clerk
Dallas Reginal Medical Center
06.2014 - 08.2018
- Facilitated front desk tasks including patient check-ins
- Handled switchboard tasks as substitute on-demand
- Ensured patient and item transfers from nursing stations to designated destinations effectively
- Communicate and coordinate physician orders
- Expertly managed outpatient procedure planning
- Verified insurance coverage and obtained pre-authorizations.
- Trained and mentored new personnel hired to fulfill various roles.
- Developed and implemented training programs for medical billing and coding.
- Investigated discrepancies in medical billing and coding to identify errors or irregularities.
- Collaborated with faculty members to develop effective strategies for teaching medical billing and coding principles.
Emergency Dispatch
Parkland Memorial Hospital
09.2012 - 03.2014
- Relayed all call information accurately and fully to appropriate emergency responders
- Issued, tracked, and maintained case incident numbers, logs, and other records relating to emergency responses
- Operate switchboard with high volume of calls in a professional and efficient manner
- Assist callers who do not speak English or have hearing disabilities by connecting them to automated services or TDD
- Coordinated all radio communications for Security
- Skilled in relaying incoming, outgoing and transfer calls, overhead paging, code calls and Care Flite dispatch
- Proficient in Spanish and English medical terminology translation
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
Education
Associate of Science - Nursing
Collin County Community College District
Plano, TX05-2025
Skills
- EPIC ,EMR, MedHost, Passport
- Complex Problem-Solving
- Dispatch Operations
- Management Skills
- Spanish Translator
- Medical Terminology
- Data Entry
- Customer Service
- Insurance Verification and Pre Authorization
- Strong Organizational Skills
- Proficient In Office Applications
- Transportation and Logistics Coordination
- Medical Translator
- Medical billing procedures
Timeline
ER Unit Secretary
Dallas Regional Medical Center
08.2018 - 05.2023
Day Surgery Scheduler, Medical Billing Clerk
Dallas Reginal Medical Center
06.2014 - 08.2018
Emergency Dispatch
Parkland Memorial Hospital
09.2012 - 03.2014
Associate of Science - Nursing
Collin County Community College District
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