Adela Pennell
Ketchum,ID
Summary
Hello Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
5
5
years of professional experience
Work History
Hostess
Barrio 75
Ketchum, Idaho
06.2020 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Recorded available tables after seating each party using specialized seating software.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
- Managed event contracts, estimates, event profiles and post-event summaries.
Camp Councilor
Company B
Ketchum, Idaho
06.2019 - Current
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Key Holder
Brandy Melville
Santa Barbara, CA
06.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained records related to sales, returns and inventory availability.
- Prepared large cash deposits with zero discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Hostess
Warfiled
Ketchum, Idaho
01.2020 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Recorded available tables after seating each party using specialized seating software.
- Assisted managers with quickly resolving service- and food-related issues.
Sale Associate
Nails By Sherine
Ketchum, Idaho
06.2018 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
Wood River High School
Hailey, ID03.2020
Skills
- Special Dietary Requirements
- Warm and Welcoming
- Reservation Management
- Table Bussing
- one time
- Respondicable
won the silver bronze and gold award in girl scouts for doing a lunch of community service for peopl
well in my girl scout troop we would do a lot of community Service we raised money and sent clothes and blankets along with the money we raised for the kids in Haiti after the hurricane hit them in 2016
we also one time got our whole community to send gift baskets and girl scout cookies to the us army in Afghanistan during the war
we also one time raised money and sent s bunch of school supplies to the schools in Africa
Timeline
Key Holder
Brandy Melville
06.2021 - 08.2021
Hostess
Barrio 75
06.2020 - Current
Hostess
Warfiled
01.2020 - 03.2020
Camp Councilor
Company B
06.2019 - Current
Sale Associate
Nails By Sherine
06.2018 - 07.2018
High School Diploma -
Wood River High School
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