ADELA ULLOA
Bronx,NY
Summary
Personable Housing Specialist committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in the state of New York. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities.
Leading with Tenacity with over a decade of experience working with the public and their housing and family needs. Dedicated to finding options quickly and assisting clients in every step of the rehousing process. Successful at reviewing applications and negotiating rental agreements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, as well as and primarily elevating not only my colleagues but also the goals, policies, and mission statement of my respected employer.
Overview
18
18
years of professional experience
Work History
PROPERTY MANAGER
Coltown Property LLC
04.2016 - 01.2021
- Develop reports, administer budgets, allocate resources, and ensure operational compliance with industry and corporate standards
- Guide property improvement projects, partnering with contractors, building owners, and stakeholders to secure on-time deliverables
- Conduct regular property inspections to identify necessary maintenance, repairs, and capital improvements
- Reduce operating expenses through competitive pricing, maintenance, and monitoring of building systems
- Develop and oversee yearly operating budgets and achieve the highest net operating income through the implementation of effective cost control and revenue improvement programs
- Create and implement marketing strategies, as well as sales techniques to effectively maximize rental income and regularly budget occupancy
- Create and implement internal procedures to maintain property accountability in accordance with regulations and procedures
- Prepare annual budgets for all properties, monitored accounts receivables and approved accounts payables
- Analyze operational information for impact on NOI, identified trends and recommended appropriate adjustments
- Develop strong tenant relationships which resulted in an increase in resident retention rates
- Maintain effective and productive working relations with all supported organizations
- Respond to tenant needs and coordinate with maintenance staff to resolve problems through continuous vendor management
- Compose articulate business correspondence to tenants, vendors, and investors using Microsoft Word and Microsoft Outlook.
JUNIOR CERTIFICATION CLERK
Senior Citizen Council, Inc
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
RESOURCES & YOUTH PROGRAMMING CONSULTANT
05.2016
- Prepared and submitted monthly recertification notices while assisting with the submission of 3rd party verification notices
- Maintained confidential employee records in both written and electronic formats for the purpose of ensuring records were current and provided up-to-date reference and audit trail for compliance
- Increased resident satisfaction through the formulation of the maintenance priority list and improved communication between office staff, maintenance crews, and renters
- Assisted in Annual Recertification of tenants required by HUD, NEF, and HPD
- Ensured completed lease agreements were in accordance with state and local rental laws and thoroughly educated residents on required stipulations in the agreements
- Prepared and submitted corrections of monthly vouchers as required
- Prepared Move-In leases for seniors and new tenants and ensured all rents and billings were invoiced and collected in compliance with lease terms
- Conducted and prepared annual apartment inspections
- Organized and directed the Lease Renewal program and submitted Section 8 lease renewal forms
- Monitored and submitted past due notices to tenants
- JOB, Established and maintained professional and productive relationships with customers and employees
- Performed outreach and networking with community-based organizations
- Supervised staff and assisted in implementing the Summer Day Camp curriculum
- Ensured customer satisfaction and built a strong network within the Bronx community..
ADMINISTRATIVE SUPERVISOR
Walter Gordon Textiles, Inc
01.2013 - 01.2016
- Supervised office operations to ensure all standards are meant
- Managed daily production activities including identifying, troubleshooting and arranging for repair of major equipment malfunctions, and solving other production problems
- Created and maintained databases to organize data and generated required reports, monitored for quality assurance purposes, encouraged and motivated employees
- Oversaw administrative responsibilities such as attendance, schedules, performance problems and managed bookkeeping records for the company
- Handled difficult client complaints and concerns to ensure customer satisfaction
- Improved and managed documents for electronic filing systems, recording information, updating records, and maintaining all-important daily documents
- Performed general office duties, such as ordering supplies, maintaining records management database systems, and performed basic bookkeeping work..
ADMINISTRATIVE ASSISTANT
Global Energy Efficiency
01.2011 - 01.2013
- Developed and maintained the administrative process to achieve organizational objectives as well as to improve accuracy and efficiency
- Composed, prepared, edited, and distributed invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software
- Collaborated with the management team to create and post weekly and monthly reports for leadership and administrative teams and acted as a liaison between all departments to ensure proper communications and reporting practices
- Supported complex, deadline-driven operations, and resolved issues
- Handled confidential information with discretion and demonstrated customer focus with professionalism
- Answered and directed phone calls to appropriate parties or took messages
- Conducted research, compiled data, and prepared papers for consideration and presentation by executives
- Greeted visitors and decided if they should be given access to specific individuals.
SOCIAL WORK ASSISTANT
Visiting Nurse Service of New York
01.2006 - 01.2010
- Instrumental in social work services such as assessments, and linkages to community resources and assistance with entitlements
- Provided overarching and daily coordination of services between the varying providers for patients with complex psychiatric and co-morbid medical conditions
- Coordinated effective communication between all providers to maximize the benefit of the patient
- Managed and facilitated safe and timely transfer of patients from a hospital or skilled nursing facility to the care of the Agency
- Provided direct social work services to patients and their families including but not limited to supportive counseling, community resource planning, advocacy, skill building, and crisis intervention.
Housing Specialist
Lafayette Family Residence
10.2021 - Current
- Assisted applicants in filling out housing applications and verifying assets.
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Helped clients find permanent or temporary housing.
- Maintained database of housing resources, landlords and management companies.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Sought out affordable housing options and residences for people in need.
- Assisted in developing grant proposals to support social service initiatives.
- Monitored progress towards service plan goals.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
Education
John Jay College of Criminal Justice
New York, NYSkills
- Strategic Planning, Project Management, Administration, Contract & Lease Negotiations, Customer
- Service, Telephone Etiquette
- Conflict Resolution, Vendor Service
- Management, Business Development / ROI, Budget Development & Forecasting, Safety & Building Code
- Compliance, Process & Standards Improvements, Staff Utilization, Strong Technical Aptitude, Planning
- And Scheduling, Time Management, Decision-Making, Problem Solving, Leadership, Organizational
- Skills, Client Management, Communication, Negotiation, Planning And Scheduling, Up-To-Date
- Technology, Dedication And Patience, Solid Work Ethic, Detail Oriented, Alert And Observant
- Judgment And Decision Making, Project Management, Executive Leadership, Communication, Budget
- Management, Business Intelligence, Customer Relationship Management, Financial Management, Team
- Leadership, Microsoft Office Suite (Word and Excel), Customer Service-Oriented, Competitive And
- Strategic Planning, Team Player, Decisive, Organized, Logistics, Change Management, Analytical
- Presentation, Coordination, Active Listening, Critical Thinking, Reading Comprehension, Monitoring
- Service Orientation, Interpersonal, Active Learning, Diplomacy, Mentoring and Team Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housing Specialist
Lafayette Family Residence
10.2021 - Current
RESOURCES & YOUTH PROGRAMMING CONSULTANT
05.2016
PROPERTY MANAGER
Coltown Property LLC
04.2016 - 01.2021
ADMINISTRATIVE SUPERVISOR
Walter Gordon Textiles, Inc
01.2013 - 01.2016
ADMINISTRATIVE ASSISTANT
Global Energy Efficiency
01.2011 - 01.2013
SOCIAL WORK ASSISTANT
Visiting Nurse Service of New York
01.2006 - 01.2010
JUNIOR CERTIFICATION CLERK
Senior Citizen Council, Inc
John Jay College of Criminal Justice