Adela Velez
Universal Studios
Oviedo,FL
2
Languages
11
years of professional experience
Dedicated professional with a strong background in customer service and data entry. Proven ability to streamline processes and connect individuals with essential resources, ensuring satisfaction and efficiency.
Work History
Community Resources Associate
2 Months- Help people for state benefits, like food stamps, Medicaid and cash help.
- Explain rules for programs like Medicaid and Snap.
- Check computer applications status and upload documents
- Connect people to local food banks, housing helps and charities.
- Coordinated patient intake processes to enhance efficiency and streamline workflow.
- Analyzed customer data to identify trends and anticipate customer needs.
Sales Associate/Merchandise Stocker
2 Years 5 Months- Maximized guest satisfaction through proactive engagement and personalized service.
- Collaborated with team members to optimize inventory management and product displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Teacher's Assistant
10 Years 5 Months- Facilitated small group activities to enhance student learning and engagement.
- Assisted teachers in developing lesson plans and instructional materials.
- Monitored student progress and provided feedback to educators on performance.
- Supported classroom management by implementing behavior management strategies.
- Coordinated with special education staff to support diverse learning needs.
- Organized classroom resources and maintained a conducive learning environment.
- Worked one on one with students with disabilities, Autistic
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Supported classroom activities, tutoring, and reviewing work.
Education
Bachelor of Arts - Paralegal Studies
- Extracurricular Activities: Volleyball, Fast track.
Skills
Customer service
Customer interaction
Cash handling
Product merchandising
Customer engagement
Financial assistance
Problem-solving
Time management
Attention to detail
Oral communication
Courteous and professional
Supporting sales staff
Program support
Multitasking and organization
Verbal and written communication
Effective communication
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Community Resources Associate
American Care Medical Center
06.2026 - CurrentRead More
Sales Associate/Merchandise Stocker
Universal Studios
03.2024 - CurrentRead More
Teacher's Assistant
Seminole County Public School
08.2015 - 01.2026Read More
Inter American University
Bachelor of Arts from Paralegal Studies
Read More