Summary
Overview
Work History
Education
Skills
Timeline
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Adela Wallis

College Park,MD

Summary

Dynamic customer service professional with a proven track record at Best Buy, excelling in technical support and enhancing customer experiences. Skilled in cash handling and time management, I thrive in fast-paced environments, consistently delivering exceptional service and fostering customer satisfaction. Bilingual in Spanish, I effectively communicate with diverse clientele.

Overview

3
3
years of professional experience

Work History

Kona Ice Truck Driver

Kona Ice of Annapolis
Annapolis, MD
03.2025 - Current
  • Delivered exceptional customer service while operating a mobile shaved ice truck, serving over 100 customers per shift during peak hours.
  • Managed cash and electronic transactions accurately, balancing daily sales without discrepancies.
  • Drove safely and efficiently to scheduled locations and events, ensuring punctual arrival, and professional setup.
  • Adapted quickly to changing weather, traffic, and customer volume conditions, with minimal supervision.

Host and ToGo Specialist

Olive Garden
Bowie, MD
08.2022 - Current
  • Provided excellent customer service by anticipating customer needs.
  • Processed payments from customers using a POS system.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Assisted kitchen staff with food preparation tasks such as chopping vegetables or prepping sauces.
  • Prepared special orders according to customer requests while maintaining high standards of quality assurance.
  • Operated cash register, collected payment from customers and provided change when necessary.

Outlet Customer Experience Specialist Advisor

Best Buy
Bowie, MD
11.2024 - 02.2025
  • Provided technical support to customers and troubleshoot their queries.
  • Provided detailed product information and assistance to customers, improving product understanding.
  • Managed time efficiently to respond to customer inquiries in a timely manner.
  • Enhanced customer service levels by anticipating needs and delivering outstanding support.

Education

Bachelor of Science - Information Science

University of Maryland
College Park, MD
05-2027

Associate of Arts - General Studies

Prince Georges Community College
Largo, MD
05.2025

Skills

  • Time management
  • Event coordinating
  • Customer service
  • Cash handling
  • Spanish-speaking and comprehension

Timeline

Kona Ice Truck Driver

Kona Ice of Annapolis
03.2025 - Current

Outlet Customer Experience Specialist Advisor

Best Buy
11.2024 - 02.2025

Host and ToGo Specialist

Olive Garden
08.2022 - Current

Bachelor of Science - Information Science

University of Maryland

Associate of Arts - General Studies

Prince Georges Community College

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