Adela Zimbro
Clarksville,IN
Summary
Proven leader and dedicated team player with a track record of delivering exceptional customer service at Mission BBQ. Skilled in conflict resolution and multitasking, I excel in fast-paced environments, ensuring high standards of customer satisfaction. My experience includes effective problem-solving and team supervision, enhancing operational efficiency and fostering inclusive atmospheres.
Overview
6
6
years of professional experience
Work History
Catering Concierge
Mission BBQ
09.2021 - Current
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone and/ or email.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Server
Cheddars Stratch Kitchen
11.2022 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hourly Resturant Manager
Mission BBQ
11.2018 - 09.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Charlestown High School
Charlestown06.2019
Associates in General Studies -
Ivy Tech Community College of Indiana
Sellersburg, IN05.2019
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Team player mentality
- Polite telephone etiquette
- Conflict Resolution
- Event Planning
- Team Supervision
Timeline
Server
Cheddars Stratch Kitchen
11.2022 - 05.2024
Catering Concierge
Mission BBQ
09.2021 - Current
Hourly Resturant Manager
Mission BBQ
11.2018 - 09.2021
High School Diploma -
Charlestown High School
Associates in General Studies -
Ivy Tech Community College of Indiana
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