Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adelaida Fernandez

Abilene,TX

Overview

10
10
years of professional experience

Work History

Caregiver

Private Care
Abilene, TX
04.2023 - 03.2025
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Built strong and trusting rapport with clients and loved ones.
  • Recorded client status progress and challenges in logbooks and reports.
  • Helped clients get in and out of beds and wheelchairs.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Maintained detailed records of services performed on clients.
  • Accompanied clients to social events such as movies or plays.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Provided emotional support to clients during difficult times.

Receptionist

Randy Wilson & Kristen Postell Law Firm
Abilene, Texas
05.2021 - 03.2023
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered and directed incoming calls using multi-line telephone system.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Scheduled appointments for clients, customers, and other visitors.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Greeted visitors and provided them with assistance.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled and confirmed appointments.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Customer Service Trainer

Bed Bath & Beyond
Abilene, TX
10.2014 - 03.2021
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Conducted assessments of team members to identify areas for improvement in customer service skills.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Provided one-on-one coaching sessions for employees who need additional assistance in meeting expectations for providing excellent customer care.
  • Explained goals and expectations required of trainees.
  • Monitored team performance during daily operations to ensure adherence to established standards of quality in customer relations.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Assisted new hires in understanding the company's products and services as well as its mission statement and vision.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Munday High School
Munday, TX
05-1989

Skills

  • Patient care
  • Mobility assistance
  • Nutritional support
  • Medication management
  • Personal hygiene
  • Record keeping

Languages

Spanish
Professional

Timeline

Caregiver

Private Care
04.2023 - 03.2025

Receptionist

Randy Wilson & Kristen Postell Law Firm
05.2021 - 03.2023

Customer Service Trainer

Bed Bath & Beyond
10.2014 - 03.2021

Munday High School

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Adelaida Fernandez