Adelaida Marrero
Philadelphia,PA
Summary
Versatile and dynamic professional with a proven track record in enhancing customer satisfaction and loyalty, particularly noted during tenure at Alexandra. Excelled in nail art techniques and relationship building, significantly boosting client retention. Demonstrated exceptional time management and sanitation maintenance skills, contributing to a positive and efficient work environment.
Energetic and creative with keen eye for detail and passion for beauty and wellness. Knowledge of nail care techniques and proficiency in manicure and pedicure services. Committed to enhancing client satisfaction and creating relaxing, enjoyable experience.
Transitioning from customer-focused, creative environment to explore new opportunities. Developed strong client interaction and artistic skills. Seeking to apply these transferable skills in dynamic and engaging new field.
Experienced with intricate nail art, gel and acrylic applications, and client consultations. Utilizes creative design skills to provide unique and personalized nail services. Knowledge of maintaining clean and sanitary work environment to ensure client safety and satisfaction.
Entry-level Manicurist enthusiastic about building career in industry. Flexible, adaptable and outgoing. Trained graduate of [School] and licensed in [State]. Special creative skills in nail art and creative designs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nail Technician
Self Employed Services
08.2024 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Communicated effectively with management concerning important customer issues.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
Receptionist
Alexandra
03.2024 - 12.2024
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
Sales Associate
Alex
03.2024 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Decor Team Member
Maria
01.2020 - 06.2023
- Assisted in inventory management, conducting regular stock checks and replenishing merchandise as needed.
- Collaborated with team members to execute seasonal decor changes on schedule.
- Adhered to company guidelines while exercising creativity in designing unique visual presentations.
- Took initiative in identifying areas for improvement within the store''s decor scheme, presenting ideas to management for consideration.
- Developed strong relationships with vendors, ensuring timely delivery of display materials and supplies.
Daycare Assistant
Charles
01.2023 - 04.2023
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
Seller
Self Employed Services
01.2017 - 04.2021
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Developed promotional strategies to increase awareness and achieve sales goals.
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
- Demonstrated adaptability by embracing new technologies or tools that enhanced productivity or facilitated better communication with clients.
Education
High School Diploma -
Samuel Fels
Philadelphia, PASkills
- Time management
- Nail art techniques
- Gel application
- Acrylic nails
- Sanitation procedures
- Appointment management
- Relationship building
- Team collaboration
- Nail preparation
- Product knowledge
- Acrylic application
- Hand massage
- Manicure design
- Nail polish application
- Client consultation
- Pedicures
- Manicure techniques
- Hygiene practices
- French manicures
- Sanitation maintenance
- Schedule maintenance
Accomplishments
- Increased productivity by implementing multiple process improvements.
- Oversaw yearly operations totaling $[Number] in revenue.
Certification
- Licensed Nail Technician - [State] Board of Cosmetology.
- Certified Nail Technician (CNT) - National Cosmetology Association.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Nail Technician
Self Employed Services
08.2024 - Current
Receptionist
Alexandra
03.2024 - 12.2024
Sales Associate
Alex
03.2024 - 06.2024
Daycare Assistant
Charles
01.2023 - 04.2023
Decor Team Member
Maria
01.2020 - 06.2023
Seller
Self Employed Services
01.2017 - 04.2021
High School Diploma -
Samuel Fels