ADELAIDA VALDIVIA
Palmdale,CA
Summary
Hands-on school support professional focused on student supervision, discipline enforcement, and classroom assistance. Provides one-on-one and small-group support, helps implement accommodations, and responds to behavioral concerns with calm communication and follow-through. Brings bilingual communication, incident documentation, and a service mindset shaped by customer-facing and cash-handling roles.
Overview
2
2
Languages
19
19
years of professional experience
Work History
INSTRUCTIONAL ASSISTANT 11
Rancho Vista Elementary
Palmdale, California
08.2022 - 06.2025
- Assisted Rancho Vista Elementary teachers with classroom instruction and facilitated engaging student activities to enhance learning.
- Supported targeted academic instruction for small groups with reading, math, and assigned learning tasks.
- Assisted students with understanding class materials and completing assignments. with special needs during classwork and transitions.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Collaborated with teachers to implement accommodations for students needing additional support, ensuring equitable learning opportunities.
- Monitored student behavior, reinforcing classroom rules and routines to promote a positive learning environment.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Communicated student concerns and progress with teachers and support staff.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
- Engaged in professional development to enhance skills in working with students with special needs. sessions on best practices for working with students with special needs.
Campus Aid
PUC CHARTER SCHOOL
Sylmar, CA
08.2021 - 06.2022
- Manage various behavioral crises through effective communication, listening skills and personal support
- Helped uphold behavior standards to ensure a respectful learning environment.
- Modeling appropriate behaviors and interactions with students and staff
- Ensuring the observance of rules and procedures by students and others on the school campus
- Supported student safety measures in classrooms and outdoor areas.
Tax Professional
H&R BLOCK
Sylmar, CA
11.2020 - 04.2021
- Interviewed clients to gather detailed information on income and expenses for accurate tax preparation
- Reviewed and assessed account details for compliance and accuracy
- Submitting tax forms on behalf of client to pay the appropriate amount and maximize the client's return
- Liaised between clients and IRS to ensure effective communication and resolution of tax-related issues
- Established client identity through multiple verification methods and thorough questioning to ensure compliance
Bank Teller
CITI BANK
Pacoima, CA
10.2016 - 05.2017
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Processed 50 customer transactions per hour with strong attention to detail.
- Cashed customer checks after verifying identification and account balances per bank policy.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Counted daily funds up to $10,000 using manual and machine-assisted methods.
- Verified amounts and integrity of every check or funds transfer.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Monitored customer activities and reported any suspicious behavior to security personnel.
Senior Teller
PACIFIC WESTERN BANK
Glendale, CA
11.2014 - 05.2016
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Executed special service and account transactions, enhancing customer satisfaction by efficiently managing check orders and stop payment requests.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Counted as much as $15,000.00 in daily funds with manual and machine-assisted methods.
- Welcomed customers and provided friendly service throughout transactions, contributing to a positive banking experience.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Completed monthly audits and managed overdraft reports.
- Performed currency transaction reports for foreign currency.
Bank Teller
CHASE
San Antonio, TX
03.2012 - 10.2014
- Responded and assisted customers with account inquiries and updates.
- Recommended appropriate bank products and services to enhance customer satisfaction and meet financial needs.
- Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
- Prepared official checks for customer and internal bank needs.
- Secured funds and ensured accurate transactions, maintaining financial integrity and compliance with bank policies.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Processed customer checks for cashing, ensuring proper identification and account verification., including verifying identification and checking account balances in accordance with bank policy.
- Identified and reported suspicious behavior, contributing to overall branch security and customer safety.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
CASHIER/ MERCHANDISER
JCPenney
San Antonio, Texas
10.2006 - 02.2012
- Processed customer purchases at JCPenney checkout with accuracy and courtesy.
- Accepted cash, credit, debit, and store payments following JCPenney register procedures.
- Greeted shoppers and answered questions about merchandise, pricing, and promotions.
- Resolved checkout issues by coordinating with JCPenney sales floor associates.
- Maintained clean, organized register stations throughout busy JCPenney store hours.
- Supported returns, exchanges, and gift card transactions at customer service counter.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted with various tasks throughout the store.
- Replenished shelves with products to ensure availability for customers. with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
HIGH SCHOOL DIPLOMA -
Sylmar High
Sylmar, CASkills
- Classroom instruction
- Student supervision
- Issue resolution
- Student oversight
- Special education
- Special needs support
- Behavior intervention
- Safety and discipline enforcement
- Discipline enforcement
- Campus safety
- Regulatory adherence
- Incident reporting
- Incident documentation
- Conflict resolution
- De-escalation techniques
- Policy compliance
- Regulatory adherence
- Customer engagement
- Communication skills
- Effective communication
- Written communication
- Bilingual in Spanish
- Team collaboration
- Team coordination
- Group assistance
- Detail orientation
- Attention to detail
- Active listening
- Problem solving
- Safety awareness
- Empathy skills
- Patience and empathy
- Professionalism
- Growth mindset
- Computer skills
- Campus navigation
- Merchandise restocking
- Issue resolution
- Empathy skills
- Teacher collaboration
- Group assistance
- Growth mindset
- Computer skills
- Student safety
- Special education support
Languages
English
Professional
Spanish
Professional
Timeline
INSTRUCTIONAL ASSISTANT 11
Rancho Vista Elementary
08.2022 - 06.2025
Campus Aid
PUC CHARTER SCHOOL
08.2021 - 06.2022
Tax Professional
H&R BLOCK
11.2020 - 04.2021
Bank Teller
CITI BANK
10.2016 - 05.2017
Senior Teller
PACIFIC WESTERN BANK
11.2014 - 05.2016
Bank Teller
CHASE
03.2012 - 10.2014
CASHIER/ MERCHANDISER
JCPenney
10.2006 - 02.2012
HIGH SCHOOL DIPLOMA -
Sylmar High