Adelaida Mendez
Lynwood,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bilingual Import Coordinator proudly offering over 6 years' experience working as part of highly capable, fast-paced teams.
Overview
7
7
years of professional experience
Work History
Air Import Coordinator
Longo Customs services
Vernon, CA
02.2024 - Current
- Handled various accounts, billed, quoted and provided rates based on market
- Track and communicate shipment delays or documentation issues to our clients and overseas agent(s)
- Check arrival information and send documents to customs broker for clearance
- Opened claims with airlines and truckers
- Negotiated and arranged transport of goods with shipping and freight companies
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Collaborated with vendors to ensure timely delivery of imported goods.
- Ensured all necessary documentation was completed accurately and in a timely manner.
- Monitored inventory levels to ensure adequate stock availability at all times.
- Maintained up-to-date knowledge of applicable laws, regulations, and standards.
Air Import Agent
DSV Air & Sea
Torrance, CA
02.2021 - 02.2023
- Handled various accounts, billed, quoted and provided rates based on market
- Report all to customer
- Opened claims with airlines and truckers
- Negotiated and arranged transport of goods with shipping or freight companies
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
- Advised clients on transportation and payment methods
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Offered friendly and efficient service to customers, handled challenging situations with ease.
CFS Cordinator
Panalpina World Transport
Torrance, CA
01.2019 - 02.2021
- Serve as a liaison between operations regarding all CFS shipment releases
- Execute shipment based on established SOP
- Answer all customer inquiries in accordance with the Customer Service Policy standards
- Generate and print load guide manifests, distribute documents to appropriate Forwarder/Customer and Issue shipment handling instructions to warehouse staff
- Resolve OS&D's identified by checking (if required) in cooperation with the internal and or external customer
- Notify internal/external customer broker of availability and any applicable CFS charges
- Maintain telephone, fax and e-mail communications with external and internal customers
- Coordinate special requirements with internal and external customers as required
- Report any unusual issues regarding shipments to management and Communicate any OS&D's reported to all applicable parties.
Gateway Agent
Panalpina World Transport
Torrance, CA
03.2018 - 02.2019
- Track and Trace Shipments
- Request 1F for warehouse Transfers
- Process inbound shipments Via IT&TE
- Verify the accuracy of AMS information against manifested and work with airlines and handling agents to resolve issues
- Follow up with carrier for on time departures and update booking
- Record incidents for damage or short cargo
- Coordinate with ground transportation Team the timely recovery of freight at the airport
- Create Daily recovery list for pick up at airport
- Submit MDR's to customs
- Create LG and release freight under 1C/1D clearance
- Issue PTT's for the movement of inbound CCS containers which arrive to the CFS.
Return Supervisor
BergenLogistics
Cerritos, CA
01.2017 - 03.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Oversaw and optimized work of craftsmen performing high-quality, precision work
- Enter return information on WMS system
- Communicate with customers concerning their returns via email and Phone
- Create Packing slip
- Process all refusal packages and reship if necessary
- Process returns/replacements credit memo daily.
Returns Clerk
Bergen Logistics
Cerritos, CA
11.2016 - 01.2017
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service
- Distributed returned merchandise to appropriate store departments or palletized for liquidation
- Delivered high-quality customer service by gathering feedback on product deficiencies
- Monitored self-checkout systems and provided assistance or intervention where required
- Documented returned product details in WMS Software inventory tracking system.
Education
High School Diploma -
Phineas Banning Senior High School
07.2010
Skills
- Leadership experience
- Problem-solving abilities
- Critical Thinking
- Customer Service Skills
- Bilingual
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Verbal and Written Communication
- Cost Estimation
Languages
Spanish, Full Professional
Timeline
Air Import Coordinator
Longo Customs services
02.2024 - Current
Air Import Agent
DSV Air & Sea
02.2021 - 02.2023
CFS Cordinator
Panalpina World Transport
01.2019 - 02.2021
Gateway Agent
Panalpina World Transport
03.2018 - 02.2019
Return Supervisor
BergenLogistics
01.2017 - 03.2018
Returns Clerk
Bergen Logistics
11.2016 - 01.2017
High School Diploma -
Phineas Banning Senior High School
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