Summary
Overview
Work History
Education
Skills
References
Timeline
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Adelaide Johnson

Los Angeles,CA

Summary

I am a service-oriented candidate excited to put efficient communication and interpersonal skills to work. Manages reservations, seating, guest satisfaction, and accommodation. Courteous with customers and coworkers to create an inviting and comfortable atmosphere. Flexible and adaptable to a fast-paced environment.

Overview

2
2
years of professional experience

Work History

Hostess/Runner/Back Server

Teakwood
10.2023 - 03.2024
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Aided in side work for servers, bussers, and bartenders such as polishing, dish prep, and table setting.
  • Implemented a table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Provided help to runners, servers and bussers in peak hours with greeting tables, taking orders, running food and turning tables.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Consistently communicated with front and back of house staff to ensure reliable service and prompt assistance for guests.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.

Event Programs Suprevisor

University Of California Santa Barbara
05.2022 - 08.2023
  • Planned and hosted 40 events for over 50 guests.
  • Supervised a team of seven staffers through effective delegation, task prioritization, and clear communication.
  • Managed inventory based on the constantly changing number of guests for each event.
  • Supervised event set-up, and breakdown.
  • Trained new staff in event hosting and planning.
  • Maintained strong communication and coordination with catering companies, events spaces, theaters, and talent.
  • Collaborated with the supervisor team to make difficult workplace decisions.
  • Maintained well-organized production areas and took regular inventory to avoid unnecessary work delays due to hazards or inefficient layouts.
  • Maintained on-call customer service and point of contact in emergencies

Education

Bachelor of Arts - Film And Television Production

DePaul University
Chicago, IL
06.2023

Skills

  • Event Planning
  • Guest complaint resolution
  • Team Collaboration
  • Food Running
  • Experienced with Open Table and POS
  • Reservations Management
  • Customer Service
  • Dining area maintenance
  • Safe Food Handling
  • Server Support
  • Menu board art
  • Front-of-house display creation

References

Upon request.

Timeline

Hostess/Runner/Back Server

Teakwood
10.2023 - 03.2024

Event Programs Suprevisor

University Of California Santa Barbara
05.2022 - 08.2023

Bachelor of Arts - Film And Television Production

DePaul University

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Adelaide Johnson